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Customer Service Representative HYBRID REMOTE

Company: Aston Carter
Location: Cypress
Posted on: November 25, 2022

Job Description:

We are looking for a Customer Service Representative to join this company's team. This position will be responsible for utilizing Excel to handle reporting, communicating with clients via email regarding shipments or inventory and also assist internal team such as Supply Chain or Inventory. HYBRID REMOTE ROLE BASED OUT OF CYPRESS,CA - MUST BE FLEXIBLE TO WORK ONSITE OR REMOTE MON-FRI 6AM-3PMThe ideal candidate would either be a recent college graduate looking to develop their skillset or an experienced customer focused individual with 2+ years of experience in B2B customer service in the manufacturing industry; both with intermediate knowledge of MS Excel(VLOOKUP & Pivot Tables).Basic Job Duties- System set-ups; updating and maintaining all appropriate files within the AS400 systems, including Customer/Destination, Parts, Price- Customer communication, including Customer destination screening, and supplier conference support.- Attend meetings re: Supply Chain/Delivery.- Receive, analyze and process all orders from customers (EDI, non-EDI) facilitating delivery, including inventory allocation, shippers, and invoicing.- Backorder tracking/reporting; analyze and negotiate with customer on inventory allocation.- Partner with Production Control & Sales for review of excess inventory, recommendations for final buys, discontinuation or obsolescence.- Maintain close contact with customers regarding immediate and long-range needs to support Production Control forecast, and facilitate information flow from Customer.- Maintain acceptable customer ratings, determining countermeasures for delivery, and reporting ratings and findings to Quality Assurance.- Ensure legal compliance in all engineering product design activities.Additional Skills & Qualifications:- Must possess intermediate level MS Excel knowledge (MUST BE PROFICIENT IN VLOOKUP AND PIVOT TABLES)- 2 + years within a corporate customer service / account management setting (B2B or client relations)- Automotive experience is highly preferred- Knowledge of an ERP system / EDI. They utilize AS400 but are open to seeing people with exposure to other systems- Have excellent interpersonal, organizational, verbal and written communication skills- The biggest part of this role is being tech savvy, they absolutely need intermediate / advance excel skills & great knowledge of ERP. This role will be more on the data analytics side & the majority of the time they will be downloading then merging large spreadsheets to send to clients via email About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Cypress , Customer Service Representative HYBRID REMOTE, Sales , Cypress, California

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