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Reservations Sales Consultant

Company: The Travel Corporation
Location: Cypress
Posted on: May 15, 2022

Job Description:

As an Adventure World Travel Sales Consultant you will be an integral part of the reservations team, responsible for meeting all service and sales KPI's. Through your superior written and verbal communication skills you will be able to easily build lasting, high quality rapport with agents, customers and all internal stakeholders specifically Adventure World product and all team members as demonstrated by high sales conversion rates and repeat business. You are responsible for proactively keeping abreast of all Adventure World Travel products and systems as shown by your consistent adherence to all procedures related to your destination and the business.Your proactive skills will be highlighted by your tenacious follow-up of all quotes and options as per procedure therefore ensuring superior, personalised supplier and customer experience at all times.This role is integral to Adventure World's Travel business positioning and reputation.Your sense of team membership is evident by your proactive support for their bookings and adherence to all expected service and quality standards at any time. KEY RESULT AREAS & ACTIVITIES PERFORMED Achieve monthly target for conversion of sale leads Achieve monthly revenue and booking targets Ensure you maintain an up to date quote and booking tracker Maximise sales opportunities by upselling and cross-selling associated products, such as air and insurance Ensure you fully participate and utilise all team training updates, meetings and product and information updates from suppliers and the Adventure World product team to ensure your knowledge and skills are current, and you can deliver superior customer service experience and sales Act as an Adventure World brand ambassador by consistently delivering superior customer dialogue both written and verbal that personifies Adventure World'sbrand values Ensure all leads, quotes, options and bookings comply with all policy/procedures Always deliver swift superior quality customer and agent service and sales experience as indicated by sales conversions and/or repeat business and/ or call quality evaluations Promote or cross sell The Travel Corporation Brand options in circumstances where the requested product or service (i.e. brand) does not or cannot accommodate the customers' needs All other duties as reasonably directed by management. EXPERIENCE Wholesale or Travel agency back-ground will be highly regarded Proven experience working to commissionable targets Proven experience converting leads into sales Inbound or outbound telesales experience highly regarded, but not essential Excellent written and verbal customer service skills Demonstrated accuracy and attention to detail with travel bookings, systems, and sharing of product information Proven ability to manage call handling goals, achieve sales and superior customer service experiences KNOWLEDGE Strong knowledge of the sales cycle Strong geographical knowledge is essential, personal travel experience highly desired Calypso booking system desirable Amadeus knowledge desirable Proven effective communication (written and verbal) skills Exceptional relationship building and negotiation skills Phone sales techniques to achieve all sales, service and quality KPIs COMPETENCIES Attention to detail High level of accuracy Strong work ethic Self-motivated and initiative Pro-active approach Self confidence Goal oriented Positive attitude Team player Problem solving Judgement to refer decisions and/or discuss as appropriate Organisational skills Adaptability Co-operative Dependability and reliability WORK ENVIRONMENT Office environment This role requires the employee to be available to receive calls at their workstation for the majority of the day Rotating shifts and weekends Assistance at some 'Travel Expos' is expectedand attendance at supplier functions pre and post usual working hours

Keywords: The Travel Corporation, Cypress , Reservations Sales Consultant, Sales , Cypress, California

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