Customer Service Representative

Company: LEON CYCLE
Location: Cypress
Posted on: May 5, 2022

Job Description:

Leon Cycle is looking for an enthusiastic and personable Customer Service Representative to join our team! With expansions beginning already throughout US & Canada, we are looking for service centric individuals to help us provide exceptional service over phone and email.
This role will start off remote and potentially move to hybrid once we have our office space in Santa Ana, CA
Responsibilities:

• Responds to customer inquiries regarding online orders.
• Assists customers with online purchases, product inquires, promotions, returns, exchanges, replacements, and complaints/issues.
• Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
• Documents customer problems and inputs in computer system.
• Communicates with coworkers and customers on a daily basis via phone and email.
• Builds and develops strong and lasting customer relationships.
• Researches root causes for under delivering to customer expectation and devise and execute action plans to resolve re-occurring issues.
• Researches and develops opportunities for cost savings, increased sales, process improvements, and customer engagement.
• Attend marketing, new product development and eCommerce meetings as required.
• Maintains product and service knowledge for problem resolution and customer inquiry.
• Other duties as assigned
  Qualifications:
  • 2-3 years customer service work experience
  • Bilingual in French preferred
  • Strong computer skills
  • Good verbal and written communication skills
  • Good analytical problem-solving skills
  • Self-disciplined, perceptive, and proactive
  • Action and service oriented - can demonstrate initiative and a friendly, "can do" attitude.
  • High School diploma
    What we offer
    • Hybrid working schedule
    • Generous benefits plan that start date of hire
    • Employee discounts to our e bikes, accessories, and more!
    • Growth opportunities and development as we continue growing
    • SimpleIRA offered
      About Leon CycleLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, and trekking e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide.
      Leon Cycle is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Accessible American Act during the application process are available upon request.

Keywords: LEON CYCLE, Cypress , Customer Service Representative, Sales , Cypress, California