Full-Time Telemarketing Agent (Opener)

Company: MediaStratX
Location: Cypress
Posted on: January 9, 2022

Job Description:

Position Summary:

Provide outstanding customer service to external prospects. Phone screen prospects for Closers after verifying YEAR, MAKE, MODEL, and MILEAGE of vehicle. Display an upbeat and friendly personality on the phone.

Essential Job Functions:

Provide excellent customer service to new prospects
Make upwards of 550 outbound phone calls daily to prospects
Receive inbound calls from prospects requesting additional information on Auto Extended Warranties
Maintain data in CRM for quality transfers
Must be able to multi-task, set priorities and organize work
Adhere to company policies, procedures, rules and controls
Adhere to company policy regarding customer complaints to provide satisfactory resolution
Participate in training and skill development opportunities to improve competency and customer service
Must report to work on time and maintain excellent attendance.
Experience and Education:

Industry knowledge a plus but not required
High School Diploma or GED
Required Skills:

Excellent oral communication
Excellent telephone etiquette
High level of compassion and integrity
Problem solving and detail- minded
Works well without constant supervision
High level of communication and listening skill
Cultural sensitivity with a diverse community
Basic PC skill with CRM and telephone dialer
Since 2016, MediaStratX has been voted the best place to work in the Auto Extended Warranty industry. We have an upbeat and friendly environment, flexible work schedules, awesome benefits including a 401(k) and much more!

Monday- Friday: 6AM- 2PM

Job Type: Full- Time

Salary: $12.00/ Hour with uncapped commission

Job Type: Full-time

Salary: $12.00 /hour

Keywords: MediaStratX, Cypress , Full-Time Telemarketing Agent (Opener), Sales , Cypress, California