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Service Arrangements Rep I

Company: Forest Lawn
Location: Cypress
Posted on: March 21, 2020

Job Description:

In this vital role, Service Arrangements Representatives are responsible for:


  • Covering Reception Desk and Information Booth.
  • Meeting with families and visitors to effectively answer questions or resolve problems.
  • Assisting with processing and filing Death Certificates, Interment/Cremation Permits, obituaries and memorial tributes.
  • Collecting information and creating client family files.
  • Coordinating paperwork, answering telephones, filing, and data entry.
  • Collaborating with other functional departments to ensure guest needs are met and resolved.
  • Minor Housekeeping duties.

    This individual will serve families and visitors compassionately, promptly and professionally, and must be understanding and respectful of the nature of our business. Qualifications:

    • Receptionist experience is preferred.
    • Strong Customer Service experience
    • Minimum of 2-years in an administrative role is required.
    • Have basic knowledge of Word and Excel
    • Type 45/wpm
    • Have proficient and effective written and oral communication skills.
    • Ability to work in a fast paced, strict deadline, time sensitive environment.
    • High school diploma/G.E.D.

      Because of the need to provide service to our families seven days a week, the schedule includes every other weekend and some holidays, 8am to 5pm. Service Arrangements Representatives are provided a professional uniform that includes a blazer, skirt/pants and blouse. We also provide dry cleaning.

      We Offer an Outstanding Compensation and Benefits Package, Which Includes:

      • Medical/Dental/Life Insurance
      • Paid Vacation and Paid Absence Plan
      • Long Term Disability
      • 401(k) with a matching contribution plan
      • Flexible Spending Accounts
      • Tuition Reimbursement


        Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Keywords: Forest Lawn, Cypress , Service Arrangements Rep I, Sales , Cypress, California

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