Dispatcher - Install Coordinator
Company: Barker and Sons Plumbing
Location: Anaheim
Posted on: April 26, 2024
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Job Description:
You are a master at keeping ALL the plates spinning at
once.--
That's why you're such a great dispatcher.--
But you're looking for a change.--
To work for a company that knows how important you are to the
organization.--
Plumbers are an Essential Service after all.--
And there's simply no way they can be successful without a
crackerjack dispatcher staying on top of their schedule,
communicating like a ninja with customers, and getting the right
person to the right job, every time.--
--- Do you love being the conductor of the symphony?
--- Do you find it cathartic to watch your work all dance so
beautifully on the appointment board?--
--- Do you love connecting with customers, giving them hope and
confidence in our company and the services we provide?
We're looking for the kind of person that would be uncomfortable
leaving a job incomplete.--
For the person who believes in helping others over
themselves.--
For the person who believes it is their duty to ensure no one
should be left behind.----
And we think that person might very well be you.--
It's your precision to detail, leaving no stone unturned, that
makes you so perfect for this role.--
Your ability to gracefully handle a constant stream of
communication as the conduit between Plumber and Prospect.--
You are the lynchpin, and we honor you.--
If you are humble and keen to deliver a world-class experience, we
want you to join our tribe.
We do great work because we have great people like YOU.----
That means we do Not give our time, energy, or money to
No-Show-Nicks, Lazy-Larrys, or Angry-Als.--
No need to apply if you're not a stand-up human being.--
We're only looking for happy, hard-working, hands-on, and hungry
leaders for our organization.------
Yes, leaders. This opportunity Literally Only Exists for those that
we genuinely believe will someday be leaders in our
organization.--
At Barker and Sons, we are always working really hard to make it
about people.--
We have all the perks you'd expect, including:--
--- Health, Vision, Dental and Life insurance
--- 401(k) plan with company matching
--- Paid holidays and paid time off
--- Onboarding and ongoing training and development
--- All the tools for the job
...and a whole bunch more.--
The real question is, are you ready to step into your genius zone
so we can start celebrating you already?!
If your heart is saying yes, come join me at Barker & Sons.--
It's your time to take control of your future at a place you enjoy
coming to each day.--
Brenda Barker
Owner
Barker & Sons Plumbing & Rooter
Responsibilities:
--- Ensure daily revenue and sold-hour goals are met by
prioritizing urgent and profitable calls effectively.
--- Provide technicians with accurate information to ensure
high-quality customer experiences.
--- Manage the schedules and requirements of all technicians in the
field efficiently.
--- Document the outcomes of each service call and prepare concise
report summaries for senior management.
--- Maintain professionalism and build customer relationships to
encourage repeat business.
--- Address customer inquiries, resolve issues promptly, and uphold
the brand image.
--- Engage in training activities to enhance sales and ensure
timely dispatch of incoming orders.
--- Keep customers updated on technician progress throughout the
day.
--- Collaborate closely with the lead installer and installation
manager to complete jobs on time and within budget, contributing to
the company's financial objectives.
--- Contact customers to schedule installations.
--- Coordinate and assign jobs to installers and apprentices.
--- Establish customer rapport to ensure the highest levels of
satisfaction.
--- Ensure all necessary equipment is ordered and prepared for each
job, following quality checklists.
--- Assist in completing paperwork accurately and in a timely
manner.
Qualifications:
--- Must have a proven track record in providing exceptional
customer service.
--- Proficiency in IT, including strong typing skills and
familiarity with phone systems, is required.
--- High level of integrity with advanced social skills to build
solid connections with customers.
--- Excellent verbal and written communication skills are
essential.
--- Ability to build trust, handle conflicts effectively, and hold
others accountable.
--- Thrives in a fast-paced, goal-oriented environment with a
competitive spirit.
--- Enjoys both individual contribution and teamwork to achieve
success.
About Company:
Who We Are: There is a lot of love at Barker and Sons.
Barker & Sons Plumbing & Rooter is filled with dependable,
confident, capable, and caring service providers. With room to grow
and plenty of recognition for excellence, you'll love our vibe. It
really does take a tribe to deliver a world-class buying
experience. And that takes a happy, healthy, wealthy culture and we
can't wait to bring you into ours.
Benefits:
Professional advancement through sponsored training and continuous
developmentHealth and wellness package inclusive of medical,
dental, and vision along with short-term disability and life
coverage401(k) with a 4% matchPaid time off, paid holidays, and
adaptable schedulesCompany provided service truck, tablet, and
uniformsCompany-wide family events
Keywords: Barker and Sons Plumbing, Cypress , Dispatcher - Install Coordinator, Professions , Anaheim, California
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