Senior Customer Service Manager - Marine Terminals
Company: Kelly
Location: Long Beach
Posted on: April 18, 2024
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Job Description:
Are you a Customer Success champion in the challenging world of
Marine Terminal Services looking for an amazing new
opportunity?
Kelly is proud to be partnering with a world leader in Marine Cargo
Moving on their search for a Senior Customer Service Manager for
their Long Beach, CA -location. -This is a Direct Hire onsite
position with a starting salary of $125,000 - $150,000 based on
experience, an excellent bonus structure, and a comprehensive
benefits package. -In this role you will be a proactive servant
leader providing consistent and reliable service levels, ensuring
the organization stays competitive in the market. -Out great
partner is focused on finding a true leader with expertise in
Collective Bargaining Agreements and working with union and
non-union employees.
Please note: this position carries occasional after-hours / weekend
hours based on the needs of shipping criticality. -For the most
part it is a typical Mon - Fri work week but there may be times you
are needed.
Responsibilities include but not limited to:
--- - - -Maintain constant performance of customer service staff
with a focus on growth and performance
--- - - -Review and determine staff levels on a monthly basis and
design a staffing plan to optimize labor cost based on budgetary
responsibility
--- - - -Lead quality control and compliance within the Collective
Bargaining Agreement (CBA) of Office Clerical Union staff
--- - - -First point of contact to handle any grievance filing and
prevent any violation of the CBA within the organization - -
--- - - -Foster company culture of excellence with a
high-performing and veteran customer service team
--- - - -Observe and monitor key performance indicators of service
levels and keep local customer segments updated throughout the year
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--- - - -Monitor and improve gate/yard services in import, export,
and other customer service focused areas
--- - - -Manage timely and reliable responses to complaints and
service inquiries from truckers/shippers/shipping lines during
daily operation s -
--- - - -Participate in monthly local industry meetings when
necessary -
--- - - -Directly supervise and partner with incumbent Customer
Service Manager to provide innovative and dedicated leadership with
one voice
--- - - -Co-manage a team of 20 Customer Service Professionals
Skills and Requirements:
--- - - -Experience in Customer Service Leadership in the Marine
Terminal Industry is required for consideration
--- - - -5+ years of Customer Service Management required
--- - - -Union and CBA experience is an absolute must for success
in this position
--- - - -Bachelor's Degree is preferred but not required
--- - - -Detail oriented and work under pressure navigating
multiple personalities internal and external
--- - - -Excellent knowledge of the Microsoft Office Suite
--- - - -Occasional local travel to industry meetings
Benefits:
Apply today! -Let's get to work!
As part of our promise to talent, Kelly supports those who work
with us through a variety of benefits, perks, and work-related
resources. Kelly offers eligible employees voluntary benefit plans
including medical, dental, vision, telemedicine, term life, whole
life, accident insurance, critical illness, a legal plan, and
short-term disability. As a Kelly employee, you will have access to
a retirement savings plan, service bonus and holiday pay plans
(earn up to eight paid holidays per benefit year), and a transit
spending account. In addition, employees are entitled to earn paid
sick leave under the applicable state or local plan. Click for more
information on benefits and perks that may be available to you as a
member of the Kelly Talent Community.
Get a complete career fit with Kelly -. You're looking to keep your
career moving onward and upward, and we're here to help you do just
that. Our staffing experts connect you with top companies for
opportunities where you can learn, grow, and thrive. Jobs that fit
your skills and experience, and most importantly, fit right on your
path of where you want to go in your career.
About Kelly Work changes everything. And at Kelly, we're obsessed
with where it can take you. To us, it's about more than simply
accepting your next job opportunity. It's the fuel that powers
every next step of your life. It's the ripple effect that changes
and improves everything for your family, your community, and the
world. Which is why, here at Kelly, we are dedicated to providing
you with limitless opportunities to enrich your life-just ask the
300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and
Affirmative Action employer. We welcome, value, and embrace
diversity at all levels and are committed to building a team that
is inclusive of a variety of backgrounds, communities,
perspectives, and abilities. At Kelly, we believe that the more
inclusive we are, the better services we can provide. Requests for
accommodation related to our application process can be directed to
Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and
local Fair Chance laws. A conviction does not automatically bar
individuals from employment.
Keywords: Kelly, Cypress , Senior Customer Service Manager - Marine Terminals, Professions , Long Beach, California
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