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Customer Service Analyst

Company: Professional Search Group - OC
Location: Cypress
Posted on: June 20, 2022

Job Description:

Professional Search Group (PSG) is seeking a Customer Service Analyst to join their clients team! The Customer Service Analyst analyzes the department's operations and provides recommendations on ways to improve productivity and customer satisfaction levels. Using various data such as customer satisfaction reports, surveys and complaint logs, Customer Service Analysts are able to develop strategies and techniques to enhance the service department's effectiveness. They may also work directly with customers helping to troubleshoot issues and resolve customer dissatisfaction.Responsibilities of Customer Service Analysts:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services---Qualifications of a Customer Service Analyst:
    • Proficient in Microsoft Office Suite
    • Advanced knowledge of Microsoft Excel (Pivot tables, VLookups, Macros)
    • Knowledge of customer service practices
    • Experience in mediation and conflict resolution techniques
    • Data analysis experience
    • Knowledge of research practicesApply with Professional Search Group today for this exciting opportunity! Eyleen Sanchezeyleen.sanchez@us-psg.com562-378-0038

Keywords: Professional Search Group - OC, Cypress , Customer Service Analyst, Professions , Cypress, California

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