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Help Desk Support Technician

Company: Robert Half Technology
Location: Cypress
Posted on: January 16, 2022

Job Description:

Description Robert Half Technology is looking for a Help Desk Support Technician for one of our clients in Cypress, CA. This Help Desk Support Technician will be providing remote troubleshooting, hands on deskside support involving VDI/Citrix admin, supporting Active Directory management and more. Our client is looking for three Help Desk Support Technicians for three various shifts: (7am-4pm, 3am-1pm, 6pm-3am) These varying shifts will allow candidates to work two days on-site and three days from home. If this one of the three work schedules and the technologies below are of interest to you, then apply today for immediate consideration. Requirements

  • Responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology.
  • Deliver high level support and participates in the development of strategies to continually improve customer service and processes throughout the organization.
  • Must be a skilled communicator with the ability to gather customer information, break down highly complex problems, and identify solutions to quickly resolve reported issues.
  • Expected to ensure all reported problems are recorded into the IT Service Management System (ServiceNow) and ensure compliance Service Level Agreements (SLAs) based on the severity of reported issues.
  • Ensure and comply with customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
  • Anticipate customers needs and moves to effectively address issues
  • Establish relationships with customers providing education/training as appropriate
  • Delivers high quality solutions that meet the organization's needs
  • Elicit feedback from customers
  • Participate in the development of strategies to help the organization serve customers more effectively
  • Knowledge Management - Ability to improve operational efficiencies by reducing the time spent to rediscover previous incidents or problems.
  • Document and disseminate identification and resolution of problems to avoid future redundant work effortsQualifications:
    • 5+ years experience supporting desktops and application technologies required such as but not limited to Dell desktops/laptops, Lenovo laptops, HP Printers
    • 3+ years experience supporting ERP applications preferred but not required
    • 5+ years experience with Bomgar or other remote control tools preferred
    • Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
    • 5+ years experience supporting the following applications and technologies preferred:
    • Trend Micro Antivirus
    • Citrix
    • Active Directory
    • VPN client configuration
    • Microsoft Exchange/Outlook: Creating rules
    • Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
    • Help Desk Incident Management SoftwareTechnology Doesn't Change the World, People Do.Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information. 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, youre agreeing to Robert Halfs Terms of Use ( .

Keywords: Robert Half Technology, Cypress , Help Desk Support Technician, Professions , Cypress, California

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