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Business Systems Analyst (Dynamics CRM)

Company: Prosum Inc.
Location: Cypress
Posted on: April 30, 2021

Job Description:

JOB SUMMARY Our client is actively looking for a Business Systems Analyst II who will implement CRM to the company' s business users throughout the organization as well as champion ongoing releases of new and improved capabilities. The Business Systems Analyst II adheres to and supports the company' s project lifecycle methodologies. In addition, the Business Systems Analyst II responsible for understanding, identifying, discovering, documenting and analyzing business and functional requirements. REQUIRED & PREFERRED QUALIFICATIONS --- Bachelor' s Degree or equivalent work experience in a related field required--- 5+ years' Business Systems Analysis experience required--- 3+ years architecture/technical/functional/configuration experience with CRM required--- Intermediate Technical and administrative knowledge of CRM tools, Platforms and Trends required--- Demonstrated ability to have successfully completed multiple implementations and/or platform upgrade--- Must be skilled in analytical techniques, practices and problem solving--- Exhibits prior and current technical expertise in web technology and the ability to learn new technology--- Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required--- Proficiency with Microsoft Windows and Microsoft Office products required--- Capable of learning new systems and creating/implementing new system functionality--- Understands advanced internet and client/server architectures--- Possess intermediate knowledge of SQL and databases--- Detail oriented with excellent interpersonal communication skills--- Excellent customer service skills ESSENTIAL FUNCTIONS Requirements Elicitation - Ability to identify a desired future state that addresses a business problem. --- Effectively uses interviewing skills to elicit, identify, and document business requirements--- Precisely and consistently captures business problems.--- Uncover needs and value drivers that business partners and end users would not be able to articulate on their own--- Articulate and incorporate extensive business knowledge into requirements--- Obtain agreement and confirm understanding by clearly interpreting business requirementsRequirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.--- Accurately translates business requirements into functionality--- Manage requirements to meet business expectations--- Prioritize business requirements and recommends changes to multiple business processes.--- Understand business process complexity--- Assess the risks of various solutions looking across multiple applications--- Document and contribute to the " to be" business process state considering multiple factors Creating Compelling Business Case - Ability to measure and communicate proposed project benefits.--- Clearly articulates the impact of business problems and benefits using business language--- Understand the organization' s economic and revenue drivers --- Understand industry-specific trends that impact the organization--- Quickly adapts to changes in business strategy--- Helps business partners communicate solution value to key stakeholders Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.--- Create, manage and meet accurate project effort estimates for their assigned tasks--- Adhere to the company' s project methodology throughout project lifecycle--- Effectively engage stakeholders in the project estimation process--- Manage ambiguity and creates accurate project effort estimates for their assigned tasks--- Understand, consider and communicate interdependencies for project estimates Design for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.--- Incorporate usability and User Interface (UI) efficiencies into business solutions--- Understand the business data needs as it relates to a potential solution--- Effectively conveys the business preferences and functional design to the technical teams--- Ensure end-to-end service performance from the end user' s perspective--- Incorporate knowledge of UI best practices in functional design Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.--- Understand and create functional design specifications for low to high complexity solutions--- Provide the link between the business and technical views of the system--- Can listen to and understand technological constraints--- Clarify the business rationale of a solution concept--- Map business requirements to functional specifications ensuring traceability--- Anticipate weaknesses in the design solution to ensure risk is mitigated--- Understand technical design specifications and ensure that the technical solution(s) developed will satisfy the needs of the business--- Capitalize on reusability while minimizing rework by incorporating prior resolved solutions--- Consider solution interdependencies in functional design--- Consider third party application features and upgrades prior to designing in-house solution--- Develop solutions for system needs that business partners would not be able to articulate on their ownAdherence to Standards - Ability to create solutions that adhere to and incorporate company standards.--- Apply and uses information and technology standards in design of solution--- Obtain key inputs from Enterprise Architecture groups to ensure compliance and exception--- Adhere to project management methodology--- Can identify commonalities and suggests a consistent approach across projectsBusiness Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process.--- Ensure that business and non-business requirements have been met through testing and validation--- Document validation results are as expected --- Develop reusable test case suite--- Execute functional, system and integration testing and validation of proposed solution--- Work with stakeholders on evaluating coverage of test cases User Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution.--- Participate in the installation and configuration of development/test/production Dynamics AX 2012 environments as required--- Builds user acceptance test cases--- Coordinate, monitor, and train end-users on business solution--- Provide clarification on basic questions of solution testing--- Incorporate customer feedback into delivery of service to provide the best experience possible for the customer--- Quickly and effectively solves customer problems--- Facilitate end-user adoption of business solution--- Monitors testing of business solutionPlease view our Privacy Policy.

Keywords: Prosum Inc., Cypress , Business Systems Analyst (Dynamics CRM), Professions , Cypress, California

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