Quality Assurance Analyst
Company: CoWorx Staffing Services
Location: Cypress
Posted on: February 23, 2021
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Job Description:
Yamaha Motor Finance Corporation, U.S.A. is a growing and
dynamic organization with superb financial products that supports
our customers and dealers in the purchase of Motorsports products
that Rev Your Heart. Yamaha has an excellent opportunity for a
Quality Assurance Analyst to join Yamaha Motor Finance
Corporation,--supporting our Retail Servicing Division in Cypress,
CA--. Quality Assurance Analyst is responsible for supporting the
Vendor Management team for Yamaha Motor Financial Services. This
position will assist with the call monitoring, audits, quality
reviews, complaints, corrective action, credit inquiries &
titles.Specific duties include, but are not limited to: * Complete
quality reviews, call monitoring, audits, feedback and reporting
for internal and external Servicing Operations.* Process and
maintain daily complaint submissions from the Servicing Vendors and
internal complaints received. This will include logging internal
complaints, confirming the status and working the daily complaint
submissions to completion.* Interface with Compliance team to
research and respond to regulatory complaints (CFPB and BBB).*
Responsible to update, track and follow-up on complaints that
require corrective action resolution.* Research and respond to
credit inquiries regarding application submissions* Assist in
researching unidentified checks received from customers, vendors
and dealers and submit to the appropriate servicing vendor for
correct payment posting* Other duties as assignedQualifications:*
Associates degree preferred, or equivalent combination of
education/experience.* Strong working knowledge of Microsoft office
applications including Excel, Word, and PowerPoint required.*
Strong presentation and reporting skills* Experience in Quality
Review, Collections and Call Monitoring preferred.Yamaha Motor
Finance Corporation, USA is proud to be an equal opportunity
employerReports to: Manager- Collections/Quality Review
Keywords: CoWorx Staffing Services, Cypress , Quality Assurance Analyst, Professions , Cypress, California
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