Quality Assurance Analyst

Company: CoWorx Staffing Services
Location: Cypress
Posted on: February 23, 2021

Job Description:

Yamaha Motor Finance Corporation, U.S.A. is a growing and dynamic organization with superb financial products that supports our customers and dealers in the purchase of Motorsports products that Rev Your Heart. Yamaha has an excellent opportunity for a Quality Assurance Analyst to join Yamaha Motor Finance Corporation,--supporting our Retail Servicing Division in Cypress, CA--. Quality Assurance Analyst is responsible for supporting the Vendor Management team for Yamaha Motor Financial Services. This position will assist with the call monitoring, audits, quality reviews, complaints, corrective action, credit inquiries & titles.Specific duties include, but are not limited to: * Complete quality reviews, call monitoring, audits, feedback and reporting for internal and external Servicing Operations.* Process and maintain daily complaint submissions from the Servicing Vendors and internal complaints received. This will include logging internal complaints, confirming the status and working the daily complaint submissions to completion.* Interface with Compliance team to research and respond to regulatory complaints (CFPB and BBB).* Responsible to update, track and follow-up on complaints that require corrective action resolution.* Research and respond to credit inquiries regarding application submissions* Assist in researching unidentified checks received from customers, vendors and dealers and submit to the appropriate servicing vendor for correct payment posting* Other duties as assignedQualifications:* Associates degree preferred, or equivalent combination of education/experience.* Strong working knowledge of Microsoft office applications including Excel, Word, and PowerPoint required.* Strong presentation and reporting skills* Experience in Quality Review, Collections and Call Monitoring preferred.Yamaha Motor Finance Corporation, USA is proud to be an equal opportunity employerReports to: Manager- Collections/Quality Review

Keywords: CoWorx Staffing Services, Cypress , Quality Assurance Analyst, Professions , Cypress, California