Bilingual Trust and Safety Specialist
Company: VirtualVocations
Location: Vista
Posted on: May 16, 2025
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Job Description:
A company is looking for a Trust and Safety Incident Ops Senior
Specialist (Bilingual).
Key Responsibilities
Independently assess and address trust and safety concerns via
phone and email, focusing on user assistance and risk
mitigation
Identify issues and trends while maintaining knowledge of the
platform to resolve user concerns
Oversee payment and distribution of the Thumbtack Guarantee and
assist in executing departmental OKRs and KPIs
Required Qualifications
Experience in advanced Customer Support, case management, or
skilled mediation; Trust and Safety experience is a plus
High school diploma or equivalent required
Advanced proficiency in spoken and written English and Spanish
Strong collaboration skills and ability to work independently
Self-motivated, resilient, and adaptable with a strong sense of
urgency
Keywords: VirtualVocations, Cypress , Bilingual Trust and Safety Specialist, Other , Vista, California
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