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Service Arrangements Representative 1

Company: Forest Lawn Memorial-Parks & Mortuaries
Location: Cypress
Posted on: March 16, 2023

Job Description:

Forest Lawn has always attracted unique and exceptional individuals; those who aren't satisfied with simply building a career, but want to go home at the end of the day knowing they've made a profound and positive difference in people's lives. If this sounds like you, take a look at our job openings....We may have your next GREAT OPPORTUNITY!


Hourly Minimum - Maximum

$23.00 - $25.00

Forest Lawn is in search of a compassionate individual with general knowledge of office procedures for the Service Arrangements Representative 1 opening. The duties for this role include coordinating paperwork, answering telephones, filing, typing, assisting with funerals, and grief support. They must also have good communication and customer service skills.


* Represent Forest Lawn in a courteous and professional manner.
* Ensure work area is clean, secure, and well maintained.
* Understand and respect the nature of our business.
* Serve families or visitors promptly and professionally with compassion.
* Answer client families' questions relating to funeral arrangements.
* Keep supervisor informed of area activities and any significant problems or concerns.
* Work in a busy environment that requires multi-tasking and meeting strict deadlines.
* Meet with families and visitors to effectively answer questions or resolve problems.
* Assist with processing and filing Death Certificates, Internment/Cremation Permits, obituaries and memorial tributes.
* Collect information and creating client family files.
* Coordinate paperwork, answering telephones, filing, and data entry.
* Collaborate with other functional departments to ensure guest needs are met and resolved.
* Cover Reception Desk and Information Booth when needed.


* High School Diploma or G.E.D.
* Previous customer service experience.
* Minimum one year of general office experience.
* Basic knowledge of Word and Excel; Type 45/wpm
* Minimum of 2 years in an administrative role.


Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.


Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.


Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.

For up-to-date information on E-Verify, go to


Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


As an essential business, it is crucial for Forest Lawn's employees to remain healthy in order for us to be able to provide our essential services to the public, particularly in response to the COVID-19 pandemic. In accordance with our mission and Forest Lawn's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our client families and visitors; and the community at large from COVID-19, which may be reduced by vaccination. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable. All employees are required to receive the COVID-19 vaccination and remain current with all COVID-19 vaccine boosters, unless a reasonable accommodation related to a medical reason or sincerely-held religious beliefs or practices is approved.

For more information on our mandatory vaccination policy: Mandatory Covid-19 Vaccination Policy

Keywords: Forest Lawn Memorial-Parks & Mortuaries, Cypress , Service Arrangements Representative 1, Other , Cypress, California

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