Service Arrangements Representative 1
Company: Forest Lawn Memorial-Parks & Mortuaries
Location: Cypress
Posted on: March 16, 2023
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Job Description:
Forest Lawn has always attracted unique and exceptional
individuals; those who aren't satisfied with simply building a
career, but want to go home at the end of the day knowing they've
made a profound and positive difference in people's lives. If this
sounds like you, take a look at our job openings....We may have
your next GREAT OPPORTUNITY!
COMPENSATION
Hourly Minimum - Maximum
$23.00 - $25.00
Forest Lawn is in search of a compassionate individual with general
knowledge of office procedures for the Service Arrangements
Representative 1 opening. The duties for this role include
coordinating paperwork, answering telephones, filing, typing,
assisting with funerals, and grief support. They must also have
good communication and customer service skills.
WHAT YOU'LL BE DOING
* Represent Forest Lawn in a courteous and professional manner.
* Ensure work area is clean, secure, and well maintained.
* Understand and respect the nature of our business.
* Serve families or visitors promptly and professionally with
compassion.
* Answer client families' questions relating to funeral
arrangements.
* Keep supervisor informed of area activities and any significant
problems or concerns.
* Work in a busy environment that requires multi-tasking and
meeting strict deadlines.
* Meet with families and visitors to effectively answer questions
or resolve problems.
* Assist with processing and filing Death Certificates,
Internment/Cremation Permits, obituaries and memorial tributes.
* Collect information and creating client family files.
* Coordinate paperwork, answering telephones, filing, and data
entry.
* Collaborate with other functional departments to ensure guest
needs are met and resolved.
* Cover Reception Desk and Information Booth when needed.
REQUIRED QUALIFICATIONS
* High School Diploma or G.E.D.
* Previous customer service experience.
* Minimum one year of general office experience.
* Basic knowledge of Word and Excel; Type 45/wpm
* Minimum of 2 years in an administrative role.
COMPETITIVE BENEFITS
Forest Lawn takes pride in offering an excellent benefits package
to our employees, which taken as a whole, leads our industry and is
competitive with the benefits in just about any other industry.
DRUG TESTING POLICY
Prior to beginning employment, all job applicants who receive a job
offer will be required to voluntarily submit to a drug screening
test conducted by a laboratory designated by Forest Lawn. The drug
screening method is a hair collection test that will detect the use
of illegal drugs within the past 90 days. A positive drug test may
result in the withdrawal of the job offer.
E-VERIFY STATEMENT
Forest Lawn has registered to participate in the federal
government's E-Verify program. With E-Verify we are able to confirm
the employment authorization of all newly hired employees through
an electronic database maintained by the Social Security
Administration and Department of Homeland Security. With respect to
new hires, the E-Verify process is completed in conjunction with a
new hire's completion of the Form I-9, Employment Eligibility
Verification upon commencement of employment. E-Verify is not used
as a tool to pre-screen candidates.
For up-to-date information on E-Verify, go to
https://www.e-verify.gov/employees/e-verify-overview.
FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE
Forest Lawn will consider for employment all qualified Applicants,
including those with Criminal Histories, in a manner consistent
with the requirements of applicable state and local laws, including
the City of Los Angeles' Fair Chance Initiative for Hiring
Ordinance.
MANDATORY COVID-19 VACCINATION POLICY
As an essential business, it is crucial for Forest Lawn's employees
to remain healthy in order for us to be able to provide our
essential services to the public, particularly in response to the
COVID-19 pandemic. In accordance with our mission and Forest Lawn's
duty to provide and maintain a workplace that is free of known
hazards, we are adopting this policy to safeguard the health of our
employees and their families; our client families and visitors; and
the community at large from COVID-19, which may be reduced by
vaccination. This policy will comply with all applicable laws and
is based on guidance from the Centers for Disease Control and
Prevention and local health authorities, as applicable. All
employees are required to receive the COVID-19 vaccination and
remain current with all COVID-19 vaccine boosters, unless a
reasonable accommodation related to a medical reason or
sincerely-held religious beliefs or practices is approved.
For more information on our mandatory vaccination policy: Mandatory
Covid-19 Vaccination Policy
Keywords: Forest Lawn Memorial-Parks & Mortuaries, Cypress , Service Arrangements Representative 1, Other , Cypress, California
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