Customer Service Representative

Company: Aston Carter
Location: Cypress
Posted on: March 16, 2023

Job Description:

Description: CUSTOMER SERVICE REPS - Consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily). - Ask appropriate questions to identify the root cause of calls to generate effective solutions for the client and customer while effectively resolving conflicts. - Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner. - Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects - Use organizational skills to manage resources and locate references to maximize efficiency while on the phone - Use written communication skills to clearly and concisely document customers' accounts of all necessary information required - Maintain enthusiastic and positive attitude - Attendance - being here on time ready to work at the start of the shift ALL ROLES - Use time management skills to balance the quantity and quality of calls made and received - Use organizational skills to manage resources and locate references to maximize efficiency while on the phone - Use written communication skills to clearly and concisely document customers' accounts of all necessary information required - Maintain enthusiastic and positive attitude - Attendance - being here on time ready to work at the start of the shift Skills: Customer service, Customer support, microsoft office, data entry, call center, Customer service call center, collections customer service, collections, financial services, bachelor's degree, associate's degree Top Skills Details: Customer service,Customer support,microsoft office,data entry,call center Additional Skills & Qualifications: MUST HAVE - Strong Communication Skills - Team Player - Organization Skills - Problem-Solving - Ability to Multi-task - Minimum Associate's degree NICE TO HAVE - Call Center - Collections - Bilingual (Spanish, Korean, or Mandarin) - Negotiations Experience Level: Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Cypress , Customer Service Representative, Other , Cypress, California