Lead Concierge

Company: Quail Park
Location: Cypress
Posted on: January 24, 2023

Job Description:

Quail Park on Cypress offers California inspired architecture with comfortably appointed apartment homes and cottages offering residents extraordinary opportunities to remain active and be social. Join the team today!Lead ConciergeTo maintain the reception desk area with an attitude of exceptional customer service, and to create a positive first impression of the community, ensuring residents, families, guest, and telephone callers are addressed promptly and treated in a courteous, friendly, and professional manner.Minimum Eligibility Requirements:

• Previous experience in a receptionist or customer service role
• Previous experience in a senior living environment preferred.
• Advanced computer skill proficiency including Word, Excel, and Outlook
• Previous supervisory experience, preferred.
• Must be able to read, comprehend, write, and speak English to communicate effectively with residents, families, visitors, other team members and vendors.
• Ability to represent the community in a positive and professional manner. -
• Possess strong interpersonal and communication skills, both written and verbal
• Must have a high motivation, attention to detail, accuracy, and strong organizational skills.
• Possess excellent time management skills with ability to work independently as well as collectively on assigned tasks and ability to handle multiple responsibilities effectively.
• Ability to maintain confidential information, including but not limited to community financial information, personnel documents, resident health and financial information and company trade secrets.
• Must have compassion, a strong commitment to customer service and a desire to exceed customer expectations and enjoy working with seniors.
• Must meet all health-related requirements pertaining to state regulatory agencies.
• Must maintain current CPR/First Aid credentials
• Must maintain current Food Handlers credentials
• Must maintain annual Continuing Education Credits
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
• Subject to pre-employment screening including criminal background check, physical, drug and TB testing.Essential Functions:
  • Concierge / Reception ---
    • Answers the telephone promptly, and addresses caller questions in a courteous and professional manner.
    • Takes accurate and thorough telephone messages or directs callers to the appropriate voicemail box as requested.
    • Greets and interacts with residents, family members, guests, and team members in a friendly, positive, and helpful manner, and as necessary directs them to the appropriate individual and/or location.
    • Responds to resident's emergency calls and alerts appropriate staff members in a timely manner.
    • Marketing
      • Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting oneself in a professional manner in terms of conduct and appearance, at all times.
      • Responds to inquiry calls from prospective residents in a timely and professional manner.
      • Conducts community marketing tours.
      • Uses marketing software to assist with data entry. Administrative
      • Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager
      • Responsible for locking the community at the determined hour in the evening. Lead Concierge 2020-05
      • Assists Business Office Manager with processing missed time clock punches in payroll system.
      • Assists with new team member entry and maintenance of team member training requirements using on-line continuing education software.
      • Creates documents, flyers, notices, reports, and spreadsheets.
      • Participates in Concierge team member hiring process, trains, and mentors Concierge team members.
      • Accounting
        • Assists Business Office Manager with monthly resident billing.
        • Assists Business Office Manager with Accounts Receivable collections
        • Responsible for weekly reconciliation of petty cash box
        • Other
          • Attends all required team member meetings and in-service training sessions.
          • Upholds Residents' Rights as defined by state regulations and by Company policy, at all times.
          • Supports and upholds all other Company policies, and the service philosophy.
          • Reliable and Predictable Attendance
          • Other duties as assigned.Our Company follows the California Department of Public Heath (CDPH) and the State Public Health Officer an order issued on September 28, 2021, pursuant to the Health and Safety Code sections 120125, 120140, 120175, and 131080 which requires all employees working in Adult and Senior Care Facilities (ASC) facilities licensed by California Department of be fully vaccinated for COVID-19, unless they are exempt for medical and religious reasons, no later than November 30, 2021.PM21Powered by JazzHRPI201686461

Keywords: Quail Park, Cypress , Lead Concierge, Other , Cypress, California