Lead Concierge
Company: Quail Park
Location: Cypress
Posted on: January 24, 2023
Job Description:
Quail Park on Cypress offers California inspired architecture
with comfortably appointed apartment homes and cottages offering
residents extraordinary opportunities to remain active and be
social. Join the team today!Lead ConciergeTo maintain the reception
desk area with an attitude of exceptional customer service, and to
create a positive first impression of the community, ensuring
residents, families, guest, and telephone callers are addressed
promptly and treated in a courteous, friendly, and professional
manner.Minimum Eligibility Requirements:
- Previous experience in a receptionist or customer service
role
- Previous experience in a senior living environment
preferred.
- Advanced computer skill proficiency including Word, Excel, and
Outlook
- Previous supervisory experience, preferred.
- Must be able to read, comprehend, write, and speak English to
communicate effectively with residents, families, visitors, other
team members and vendors.
- Ability to represent the community in a positive and
professional manner. -
- Possess strong interpersonal and communication skills, both
written and verbal
- Must have a high motivation, attention to detail, accuracy, and
strong organizational skills.
- Possess excellent time management skills with ability to work
independently as well as collectively on assigned tasks and ability
to handle multiple responsibilities effectively.
- Ability to maintain confidential information, including but not
limited to community financial information, personnel documents,
resident health and financial information and company trade
secrets.
- Must have compassion, a strong commitment to customer service
and a desire to exceed customer expectations and enjoy working with
seniors.
- Must meet all health-related requirements pertaining to state
regulatory agencies.
- Must maintain current CPR/First Aid credentials
- Must maintain current Food Handlers credentials
- Must maintain annual Continuing Education Credits
- Must be able to perform duties and responsibilities (Essential
Job Functions) with or without reasonable accommodation.
- Subject to pre-employment screening including criminal
background check, physical, drug and TB testing.Essential
Functions:
- Concierge / Reception ---
- Answers the telephone promptly, and addresses caller questions
in a courteous and professional manner.
- Takes accurate and thorough telephone messages or directs
callers to the appropriate voicemail box as requested.
- Greets and interacts with residents, family members, guests,
and team members in a friendly, positive, and helpful manner, and
as necessary directs them to the appropriate individual and/or
location.
- Responds to resident's emergency calls and alerts appropriate
staff members in a timely manner.
- Marketing
- Creates a positive first impression of the community by
maintaining a neat and tidy reception area and presenting oneself
in a professional manner in terms of conduct and appearance, at all
times.
- Responds to inquiry calls from prospective residents in a
timely and professional manner.
- Conducts community marketing tours.
- Uses marketing software to assist with data entry.
Administrative
- Assists with projects and reports to support department
directors as needed, and at the direction of the Business Office
Manager
- Responsible for locking the community at the determined hour in
the evening. Lead Concierge 2020-05
- Assists Business Office Manager with processing missed time
clock punches in payroll system.
- Assists with new team member entry and maintenance of team
member training requirements using on-line continuing education
software.
- Creates documents, flyers, notices, reports, and
spreadsheets.
- Participates in Concierge team member hiring process, trains,
and mentors Concierge team members.
- Accounting
- Assists Business Office Manager with monthly resident
billing.
- Assists Business Office Manager with Accounts Receivable
collections
- Responsible for weekly reconciliation of petty cash box
- Other
- Attends all required team member meetings and in-service
training sessions.
- Upholds Residents' Rights as defined by state regulations and
by Company policy, at all times.
- Supports and upholds all other Company policies, and the
service philosophy.
- Reliable and Predictable Attendance
- Other duties as assigned.Our Company follows the California
Department of Public Heath (CDPH) and the State Public Health
Officer an order issued on September 28, 2021, pursuant to the
Health and Safety Code sections 120125, 120140, 120175, and 131080
which requires all employees working in Adult and Senior Care
Facilities (ASC) facilities licensed by California Department of be
fully vaccinated for COVID-19, unless they are exempt for medical
and religious reasons, no later than November 30, 2021.PM21Powered
by JazzHRPI201686461
Keywords: Quail Park, Cypress , Lead Concierge, Other , Cypress, California
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