Lead Server
Company: Quail Park
Location: Cypress
Posted on: January 24, 2023
Job Description:
Quail Park on Cypress offers California inspired architecture
with comfortably appointed apartment homes and cottages offering
residents extraordinary opportunities to remain active and be
social. Join the team today!LEAD SERVERTo provide resident meal
service in the dining room in an efficient and professional manner
according to Community standards, and to ensure a superior quality
dining experience for all residents and guests. As an assistant to
the Dining Room Supervisor, ensures the efficient and effective
operation of the dining room and related areas during all resident
mealtimes and to oversee and monitor the performance of the dining
room team members.Minimum Eligibility Requirements:
- Minimum of 3 years food service experience, including 1 years
of previous dining room management.
- Previous experience in both restaurant and senior living
settings preferred.
- Must have a strong commitment to customer service and desire to
exceed customer expectations Must be able to read, comprehend,
write, and speak English to communicate effectively with residents,
families, team members and vendors.
- Must have basic computer skills, including Word and Excel.
- Must be detail oriented and possess strong organizational
skills.
- Must meet all health-related and/or food handling requirements
pertaining to local or state regulatory agencies.
- Must maintain current CPR/First Aid credentials
- Must maintain current Food Handlers credentials
- Must maintain annual Continuing Education Credits
- Must be able to perform duties and responsibilities (Essential
Job Functions) with or without reasonable accommodation.
- Subject to pre-employment screening including physical, drug
and TB testing and criminal background check.Essential Functions:
- Meal Service
- Attends pre-meal meetings to become familiar with menu items
being served.
- Is an active participant and serves a section in the Dining
Room
- Assists in seating of residents in assigned section of dining
room.
- Greets all residents immediately upon being seated and makes an
effort to integrate new residents into dining room experience.
- Notes and reports to Supervisor all residents from assigned
section that missed the meal, if POS system is not utilized.
- Maintains accurate records of meals served to residents and
guests in assigned section and submits to Supervisor, or accurately
enters information into POS system, if applicable
- Reports immediately to Supervisor any unusual occurrences or
changes in resident behavior or eating habits occurring in assigned
section.
- Serves meals in accordance with proper serving techniques and
ensures that food is presented in an attractive manner.
- Assists with other dining room duties such as restocking
condiments, filling salt and pepper shakers, folding napkins, etc.,
as assigned by Supervisor. Dining Room Cleaning
- Assists with cleaning, organizing, and maintaining all service
areas in assigned section. Lead Dining Room Server 2021-03
- Ensures that tables, chairs, and carpet in assigned section are
cleaned after each meal and prepared for the next meal in a timely
manner.
- Assists with other cleaning duties as assigned. Lead Shift
- Assists in training all dining room personnel; in absence of
Dining Room Supervisor assists in directing dining room
personnel.
- Monitor's dining room team member schedules and makes daily
task assignments to ensure efficient and effective meal
service.
- Ensures that all dining room personnel maintain a strong
customer service focus and are consistently professional in conduct
and appearance.
- Supports operating dining room within budgetary
guidelines.
- Maintains knowledge base of current OSHA, and local and state
regulatory agency guidelines and ensures that the dining room
service maintains regulatory compliance.
- Serves as a member of the department's leadership team to
provide feedback of daily operations and team performance.
- Dining Room Operation
- Ensures that all dining and kitchen service areas are clean and
organized and that all equipment such as reach-in refrigerators,
microwaves, toasters, soup tureens, and beverage machines are
cleaned on a daily basis.
- Ensures dining room cleaning schedules are completed, assigning
team member duties to ensure that carpet, tables, chairs, and salad
bar are properly cleaned after each meal, and prepared for the next
meal in a timely manner.
- Ensures that proper serving etiquette is maintained, and that
food is attractively presented.
- Enforces safe food handling technique at all times.
- Communicates frequently with residents, families, guests, and
team member members, to address concerns and suggestions relating
to the food service program, and to maintain resident
satisfaction.
- In conjunction with Life Enhancement Director and/or Community
Relations Director assists with serving at Community special
events, parties, and marketing functions.
- Other
- Consistently communicates and behaves in a courteous and
professional manner and adheres to established dress code while on
duty.
- Attends all required team member meetings and in-service
training sessions.
- Upholds Residents' Rights as defined by state regulations and
by Company policy, at all times.
- Supports and upholds all other Company policies, and the
service philosophy.
- Reliable and predictable attendance
- Other duties as assigned.Our Company follows the California
Department of Public Heath (CDPH) and the State Public Health
Officer an order issued on September 28, 2021, pursuant to the
Health and Safety Code sections 120125, 120140, 120175, and 131080
which requires all employees working in Adult and Senior Care
Facilities (ASC) facilities licensed by California Department of be
fully vaccinated for COVID-19, unless they are exempt for medical
and religious reasons, no later than November 30, 2021.PM21Powered
by JazzHRPI201686458
Keywords: Quail Park, Cypress , Lead Server, Other , Cypress, California
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