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Call Center Representative

Company: NASG
Location: Cypress
Posted on: November 25, 2022

Job Description:

NASG is Now Hiring Early Customer Account Representatives for a large Automotive Financing company in Cypress, CA.

_*Job Duties*_

* Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 100+ phone calls daily)
* Identify root cause of customer delinquency and generate effective solutions for AHFC and customer
* Conduct minimal skip tracing necessary to prepare account for next level of collections
* Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
* Become a productive member of the department (meet quantitative objectives)
* Maintain enthusiastic and positive attitude
* Attendance - being here on time ready to work at the start of the shift

_*Assignment Description*_

* Long-term temporary assignment with no set time or guarantee of a full-time position
* Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

_*Desired Soft-Skills*_

* Excellent verbal communication skills (easy to understand)
* Able to multi-task (ability to talk and type simultaneously is a must)
* Customer service oriented
* Self-starters
* Eager to learn
* Bilingual (Spanish) a plus
* College Degree (4 Year).

_*Work Schedule*_

* Monday through Thursday: 11am - 8pm

Friday: 8 AM - 5 PM

* Two Saturdays per month: 8 AM - 12 PM
* Must be flexible, schedule may change with business needs

_*Qualifications: *_

* Associates degree
* 2 Years of customer service or call center experience
* Must pass a criminal background check

Job Type: Full-time

Pay: Up to $19.70 per hour

* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Day shift
* Monday to Friday
* Overtime
* Weekend availability

Ability to commute/relocate:
* Cypress, CA 90630: Reliably commute or planning to relocate before starting work (Required)

* Call center: 2 years (Required)
* Customer service: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: NASG, Cypress , Call Center Representative, Other , Cypress, California

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