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Call Center Representative

Company: NASG
Location: Cypress
Posted on: November 19, 2022

Job Description:

NASG is Now Hiring Early Customer Account Representatives for a large Automotive Financing company in Cypress, CA._*Job Duties*_* Auto-Dialer Collections make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 100+ phone calls daily)* Identify root cause of customer delinquency and generate effective solutions for AHFC and customer* Conduct minimal skip tracing necessary to prepare account for next level of collections* Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)* Become a productive member of the department (meet quantitative objectives)* Maintain enthusiastic and positive attitude* Attendance being here on time ready to work at the start of the shift_*Assignment Description*_* Long-term temporary assignment with no set time or guarantee of a full-time position* Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance_*Desired Soft-Skills*_* Excellent verbal communication skills (easy to understand)* Able to multi-task (ability to talk and type simultaneously is a must)* Customer service oriented* Self-starters* Eager to learn* Bilingual (Spanish) a plus* College Degree (4 Year)._*Work Schedule*_* Monday through Thursday: 11am 8pmFriday: 8 AM 5 PM* Two Saturdays per month: 8 AM 12 PM* Must be flexible, schedule may change with business needs_*Qualifications: *_* Associates degree* 2 Years of customer service or call center experience* Must pass a criminal background checkJob Type: Full-timePay: Up to $19.70 per hourBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Day shift* Monday to Friday* Overtime* Weekend availabilityAbility to commute/relocate:* Cypress, CA 90630: Reliably commute or planning to relocate before starting work (Required)Experience:* Call center: 2 years (Required)* Customer service: 2 years (Preferred)Work Location: One location

Keywords: NASG, Cypress , Call Center Representative, Other , Cypress, California

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