IT Systems Engineer
Company: Eze Castle Integration
Location: Cypress
Posted on: June 19, 2022
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Job Description:
ECI is the leading global provider of managed services,
cybersecurity, and business transformation for mid-market financial
services organizations across the globe. From its unmatched range
of services, ECI provides stability, security and improved business
performance, freeing clients from technology concerns and enabling
them to focus on running their businesses. More than 1,000
customers worldwide with over $3 trillion of assets under
management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our
passion for technology is only surpassed by our commitment to
empowering our employees around the world.
The Opportunity:
As an IT Systems Engineer, you will have the opportunity to work
with the some of the latest technology and a myriad of clients in
an organization that fosters an ownership culture, in which every
employee takes personal responsibility for ECI's success.
In this role, the successful IT Systems Engineer will "see the
world through the eyes of the customer" delivering technical
support and consultation to our clients in the financial services,
life sciences, legal and manufacturing verticals just to mention a
few. Your typical day will involve a variety of wide-ranging
opportunities in a fast-paced environment including triaging daily
support incidents, desktop and light server troubleshooting,
hardware and software installation, upgrades, and transformative
projects.
In this role, you may be 100% dedicated to one of our flagship
clients or support multiple clients in the New York tri-state
area.
What you will do:
Resolve support cases and work orders associated with end-user
issues, physical and cloud infrastructure, and project related
tasks
Provide accurate, comprehensive notes on work performed to account
for time spent with customers
Perform basic hardware troubleshooting on desktop/laptops,
printers, mobile devices, rack-mount servers
Provide end-user software support on common productivity
technologies such as Microsoft Office Suite, Microsoft Teams,
SharePoint Online, OneDrive, and QuickBooks
Support and troubleshoot common mail platform and security systems
such as Microsoft Exchange, Google Workspace, Proofpoint Essentials
and Mimecast
Triage with external vendors to support niche market platforms such
as Bloomberg, Order Management Systems (OMS), Report Management
Systems, Customer Relationship Management (CRM) platforms
Execute basic system maintenance including software and operating
system patching, software version upgrades and critical patch
applications
Provide support of Active Directory such as add/remove users,
password resets, Group Policy application, task scheduling
Deliver high-level consultation on information security
fundamentals such as good password hygiene practices, multi-factor
authentication recommendations and social-engineering defense
Interface with common technology support tools such as Remote
Monitoring and Management (RMM), Mobile Device/Mobile Application
Management, Anti-Virus/Anti-Malware
Participate in after-hours client projects including cloud
migrations/conversions, major upgrades, office relocations, and
hardware refreshes
Apply basic understanding of network principles such as DNS, DHCP,
TCP/IP
Who you are:
Bachelor's Degree in Information Technology related field, or 2+
years comparable experience in technology related customer
support
Proficient with Microsoft Operating Systems such as Windows Server
and Windows 10/11
Advanced knowledge of Microsoft Office suite
Understanding of e-mail and spam technologies, and how messaging
flows through these systems
Basic understanding of cyber-security concepts and technologies
like Multi-Factor Authentication (MFA), Anti-virus/Anti-malware,
Software Firewall, Web-filtering and social engineering
Hands-on hardware experience with desktops, laptops, and
servers
Familiarity with file system support including permissions,
sharing, backups and restores
Experience with cloud platforms such as Microsoft 365 suite, Google
Workspace, Amazon Web Services
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building
and managing expectations
Highly self-motivated and directed, in a fast-paced team
environment
Sharp attention to detail with proven analytical and critical
thinking skills
Effective time management and excellent prioritization skills
Able to travel for business and work beyond normal business hours
when necessary. No overnight travel.
Able to lift and transport moderately heavy equipment such as
computers, power supplies and servers in excess of 50lbs
Bonus points if you have:
Experience with Managed Service Providers (MSP)
Experience with Virtualization technologies such as VMWare and
Hyper-V
Understanding of Infrastructure-as-a-Service (IaaS)
Hands-on experience administering Microsoft 365
Financial Services Industry experience
ECI's culture is all about connection - connection with our
clients, our technology and most importantly with each other. In
addition to working with an amazing team around the world, ECI also
offers a competitive compensation package, unlimited PTO, benefit
eligibility the first of the month, pet insurance, 401K with
employer match and so much more! If you believe you'd be a great
fit and are ready for your best job ever, we'd like to hear from
you!
Love Your Job, Share Your Technology Passion, Create Your Future
Here!
*ECI*
Keywords: Eze Castle Integration, Cypress , IT Systems Engineer, Other , Cypress, California
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