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Accounts Receivable Chargeback Supervisor

Company: Speedo
Location: Cypress
Posted on: June 19, 2022

Job Description:

ACCOUNTS RECEIVABLE CHARGEBACK SUPERVISORWE ARE SPEEDOThe world's leading swimwear brand, Speedo is passionate about life in and around the water. The brand's heritage of innovation derives from its leadership in competitive swimming, where more Olympic Gold Medals have been won in Speedo than any other brand. Unmatched in performance, fit and feel, we are also America's #1 goggle brand.From the first splash, to every stroke, the genuine love and excitement we have working with the water is what creates exciting and meaningful relationships.Speedo is not where we work, but is who we are.It's watching a baby in the pool for the first time or our athletes make history. What we do is sacred to us and our connection to the rest of water lovers around the world. Driven by the challenge, not the glory. At Speedo, it is never enough to be good at what you do; you have to love what you do.Speedo is a part of the Pentland Brands Limited Family. We are Pentland Brands, a global family business bringing some of the most loved active and footwear brands to millions of people around the world.We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, ellesse, SeaVees, Red or Dead and we're the UK licensee for Kickers and have a joint venture partnership for Lacoste footwear. Our products are available in over 190 countries and are sold either directly by Group companies or are represented by licensees and distributors.All our brands have their own unique identities and every one of them is powered by Pentland. We have more than 1,200 employees worldwide and we're always on the lookout for talented, enthusiastic people to help shape our future.We celebrate differences and give everyone the freedom to innovate and develop, be it through creative working environments or learning opportunities. Our brands are there in the moments that matter - being there for more people, in more of those moments, drives everything we do.At Pentland, we're guided by four principles, we use these to make sure we're not only doing a great job, but we're doing it in the right way:

  • Success is a team game
  • With clarity and courage
  • Better as standard
  • In good conscienceWe believe in building brands for the world to love, generation after generation. Your potential is our potential and together we can build and grow brands that last.KEY PURPOSE: The Chargeback Supervisor will be part of the regional Finance structure in North America reporting into the Sr. AR Manager. In addition to serving as a team lead to our internal and external customers for all chargeback related matters in the US & Canada, this role will be "hands-on" at both operational and business levels with a shrewd focus on understanding and explaining the story behind the customer's chargeback exceptions with the primary goal to prevent future deductions and protect Speedo's interests. The primary responsibilities of this role are therefore highlighted as follows:PRIMARY RESPONSIBILITIES: IMMEDIATE PRIORITIES:
    • Establish and maintain effective and cooperative working relationships with Customer Ops, Finance, Sales, and Shipping.
    • Work directly with Key Customers to research and resolve chargeback disputes in accordance with Speedo policy, including getting paid back for invalid deductions. HOW YOU WILL MAKE A LONG-TERM IMPACT:
      • Ensure all customer chargebacks are coded properly to match their claims and are being worked using dispute manager (FSCM) within SAP.
      • Internal and external correspondence (calls and emails) in a fast-paced goal orientated department.
      • Providing a customer service disposition while resolving chargebacks and disputes.
      • Accountable for maintaining aged chargeback targets at or above our target for assigned customers.
      • Enlist the efforts of managers when necessary to accelerate the chargeback resolution process.
      • Assist in month-end close duties (e.g., chargeback reporting, month end chargeback aging with comments).
      • Weekly and Monthly input for reporting of chargeback and open credit issues to the wider business .
      • Partner with the cash applications team to ensure chargeback creation and closing are being managed accurately and on a timely basis.
      • Oversee the team to manage and reconcile open chargebacks and disputes.
      • Partner with internal departments to maximize recovery and prevention of chargebacks.
      • Investigate historical data for accurate detailed information regarding each dispute and deduction.
      • Additional ad hoc tasks as required. QUALIFICATIONS & EXPERIENCE: WHAT YOU WILL NEED TO HAVE:
        • 5+ years' experience in high-volume corporate business to business credit & collections or compliance with heavy dispute and deduction volume.
        • SAP ERP (including FSCM) and Business Warehouse experience a plus.
        • Chargeback experience from key retailers in the market while using their customer portals.
        • Polished verbal and written communication skills. Bi-lingual English & French preferred for Canada.
        • Proficiency in Microsoft, including Excel and Outlook.
        • Ability to work in a multi-functional and multi-national entity business.
        • Strong attention to detail/goal orientated.
        • Ability to prioritize and manage multiple responsibilities and lead the team in the same.
        • Agility must be nimble and able to navigate shifting priorities in a dynamic environment. WHAT WE NEED TO SEE IN YOU:
          • Confident and professional.
          • Proactive, exceptionally well organized and able to prioritize and multi-task behind areas adding value to Pentland.
          • Able to liaise and influence and build relationships with people at all levels, including commercial partners.
          • Strong leadership, gravitas, and influencing skills.
          • Dedicated to maintaining high standardsSpeedo and Pentland Brands are an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, we have a strong corporate commitment to inclusion, diversity and to ensuring that all current and future associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, applicants are asked not to disclose salary history information.

Keywords: Speedo, Cypress , Accounts Receivable Chargeback Supervisor, Other , Cypress, California

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