Sr On-Site Service Spec
Company: Ricoh USA
Location: Cypress
Posted on: May 8, 2022
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Job Description:
Come Create at RicohIf you are seeking a team driven by passion
and purpose, come create with us at Ricoh. We are a team of
information seekers and customer-obsessed collaborators who aspire
to deliver the services, solutions, and technologies that empower
business success. We are looking for talented, inspired individuals
to join us to help drive high-performance team and our commitment
to excellence.Ricoh is an integrated solutions provider and partner
that connects people and technology, creates outstanding customer
experiences, and delivers innovation for businesses worldwide. We
empower digital workplaces by enabling individuals to work smarter
from any location and harness the power of information-how it is
collected, stored, managed, and shared-to unlock the potential in
every organization. We deliver services and technologies that
inspire our customers' success and guide them toward a better and
more sustainable future. If you are seeking a purpose-driven and
passionate team, come create with us, and help drive our
high-performance culture of excellence into tomorrow.Invest in
yourselfAt Ricoh, you can:Choose from a broad selection of medical,
dental, life, and disability insurance options.Contribute to your
financial security with Retirement Savings Plan (401K), Health
Savings Account (HSA), and Flexible Spending Account (FSA)
investments.Augment your education with team member tuition
assistance programs.Enjoy paid vacation time and paid holidays
annually.Tap into many other benefits to enhance your health,
wellness, and ongoing personal and professional
development.POSITION PROFILEProvides operations functions in one or
all of the following areas: operates high volume duplicating,
production, sorting, mailing, or bindery equipment, performs
associated copying tasks, ships and receives product and supplies,
sorts, distributes and handles incoming and outgoing mail/faxes, as
well as applies necessary postage. Provides copier maintenance
and/or repair of customer site equipment.May also perform bindery,
QC and final check, housekeeping/Hospitality, file services, call
center representative, and reception, etc. May performs various
building support functions related to meeting set ups and light
maintenance. Note: Due to the higher level of presentation and
telephone skills needed to perform as well as temporary/occasional
receptionist duties, employees performing this function are
considered to be Senior On-Site Services Specialist. This position
reports directly to the Site Manager, Site Supervisor or Assistant
Site Manager, depending on site personnel configuration.JOB DUTIES
AND RESPONSIBILITIESRuns high volume/production copy machines and
performs binding and finishing work.Ensures convenience copiers are
working properly, checking for quality via daily inspections.
Clears paper jams and informs technicians of specific
problems.Perform basic equipment troubleshooting and escalate calls
to techniciansPerforms setup of equipment as prescribed by the
customer(toner add, stocks paper, etc)Performs duties of scanning
and /or imaging documentsMay perform Reception services on
temporary/occasional basisMaintains records for management reports
and inventories of supplies needed.Distributes office supplies, fax
transmissions and mail to company personnel and/or designated
drop-off points as required.Calculates charges for jobs performed
and maintains logs and may generate reports.Responds to and
coordinates all service calls required by customer.May perform
filing duties in conjunction with specific customer
requests.Delivers completed jobs to pre-determined customer
locations within and outside of the site.Maintains daily meter and
service logs.May travel between customer's buildings.Answers
customer questions regarding status or feasibility of job
requests.Ensures upkeep of convenience copier areas by keeping neat
and well stocked.Performs duties related to the shipping of
materials.Performs duties related to the receiving of materials.May
perform meeting room and conference room set ups.May perform
building occupant moves within assigned facilities.May perform
light maintenance, and cleaning duties as assigned.May occasionally
perform shipping, receiving and dock work in a mailroom type
environmentMay require periodic overtime on nights and weekends,
including off-hour emergency response.Uses shrink-wrap machine,
paper cutter, hole driller, bindery equipment, jogger, tape
machine, stackers, electric stapler and scales in completion of
various jobs contracted.Uses all copier equipment, calculator, fax
machine, postage meter and some PC.Performs filing duties, which
may include 'purging' and archiving old documents.Understanding of
Ricoh Services Portfolio & TechnologyEnsures data for Ricoh MOR,
SPG and job logs are capturedPerforms other duties as
assigned.QUALIFICATIONS (Education, Experience, and
Certifications)Requires high school diploma or GED and 1-2 years of
related work experience.Some related copy job experience is
preferred.May require valid driver's license and minimum levels of
auto insurance coverage per Ricoh.Demonstrate competency in basic
computer skills including proficiency in MS Office SuiteVisa
Sponsorship is not offered for this position.Ricoh is an
EEO/Affirmative Action Employer -- Minorities/Women/Protected
Veterans/Disabled.Click Here to view Ricoh USA Benefits
Keywords: Ricoh USA, Cypress , Sr On-Site Service Spec, Other , Cypress, California
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