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Strategic Client Executive, UHC Global - Telecommute

Company: UnitedHealth Group
Location: Cypress
Posted on: January 15, 2022

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
The Strategic Client Executive has primary responsibility for the strategic retention and growth of clients within the UnitedHealthcare Global segment. - -They will have direct responsibility to build and maintain relationships within the client and to identify opportunities to grow the client's business. - -They will thoroughly understand the products and services sold and will lead proactive consultative communications related to US Healthcare and UHCG initiatives with the client. - -This individual will be responsible for meeting or exceeding annual revenue targets as well as NPS (net promotor score) client targets. - -Clients are located worldwide and the SCE will develop knowledge of the client's local market and the impact on the client business.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Own client relationship holistically
Build and sustain positive relationship with brokers/consultants through indirect and direct communication, when tied to clients
Identifies opportunities for new business with established book of business
Maintain open communication channels between UHCG and the client to allow for information flow between the organizations
Lead proactive consultative communications related to US Healthcare and UHCG initiatives with client
Thoroughly understand the products and services sold. Identify gaps or misunderstandings in the client's perceptions vs. actual sold, and assign resources to resolve
Maintain regional market knowledge of - -competitors products/services and clients competitive environment and incorporate in business plans
Maintain a high level of healthcare industry knowledge as well as customer industry
Direct strategic, customer specific initiatives which deliver 'value added' services through the execution of client specific business plans
Sets internal team's direction to appropriately service the client, resolves problems and provides guidance to members of the team
Oversees implementation of new processes, products, and procedures
Additional Responsibilities:
Participate in Finalist and Prospect Meetings when necessary
Attend and oversee the implementation meetings with client and coordinate with Client Manager (CM) on strategic initiatives
Attend and support Account Management Meetings with Client
Completes the necessary steps for approvals for non-standard processes / programs
Supports VP of Account Management with requests for proposal questionnaires and network services requests
Updates CRM tools ( and works with CM to update adhoc tools that track new business or major changes in services and structure
Communicates all necessary information to Implementation Manager(IM) and CM to ensure the timely and appropriate completion of forms and tools. (ex. NB Checklist)
Provide leadership, direction and manage field installation process and work with the IM and CM to ensure a clean and timely implementation
Schedule and facilitate internal AMT meetings during implementation and beyond as appropriate
Maintain a broad list of contacts both internal and external that encompass the many different facets of our business relationship
Deliver annual, quarterly and/or monthly client reports to client
Request and deliver reporting to client (financial, claims) and secure appropriate DRGs where necessary
Liaise with Client Managers and/or Client Advocates to ensure proper focus on production and inventory levels
Ensure ARRA compliance and that the team understands its scope and procedures
Manage the timely receipt of payment of fees and funding for client contractual obligations
Understand and keep client contract relevant working with Account Management VP to execute on any breach or need for inclusion of additional language
Confirm implementation timing with client for existing business expansion and set expectations for deliverables, and onboarding trainings
Prepare & lead implementation meetings as appropriate
Create presentations and secure tools and approved marketing material to support client's needs during installation and beyond
Lead marketing approvals
Lead client operational evaluations(Quarterly Reviews) and support any trend analysis
Handle escalated issues that stem from the Client Advocate, Client Managers, or that are delivered directly from the client
Point person for all UHG communications including network changes
Point person to define and clarify customer's benefits when working with other internal areas (Optum, Contracts, Optum Insight, etc)
Stay informed of client country insurance regulatory mandates that may impact UCHI's partnership
Provide feedback to management on market trends as represented by our clients (industry trend analysis, new product recommendations)
Streamline messaging to the client/s (standard reporting etc)
Manage and finalize resolution to escalated client issues from Client Managers & Client Advocates
Contract SME and escalation point
Product (URN, CRN, Optum, RX, etc) SME and escalation point
Supporting day to day processes and manages enhancements from the team or client
Distribute the SLAs, Financial, Claim Adhoc Summary, Contract, reports and other custom report to the client (Group/Plan level reporting) Client Managers should pull member level detail reporting
Support and Host client meetings (High Level Management)
Communication with Client Managers to ensure properly balance work load to account for target resolution and client excellence
UHCG Internal escalation point of contact
Responsible for funding and accounts receivable issues and initiatives
Manages high level network issues that not resolved through the standard process
Interpreting and disseminating appropriate information related to operations from the client
Project Manages implementation of new product
Exhibit UHG Values in daily activities
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Excellent communication skills, verbal, written and ability to present to an audience
4+ years sales experience in Account Management
Experience in business to business sales with a focus on employee benefits
Undergraduate Degree or equivalent experience
Strategic Thinking
Valid Passport and ability to travel internationally
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm )

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado/Connecticut/Nevada residents is $94,500 to $171,700. - Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Strategic Client Executive, -Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote, Minneapolis, MN, Ontario, Canada, Dallas, TX

Keywords: UnitedHealth Group, Cypress , Strategic Client Executive, UHC Global - Telecommute, Other , Cypress, California

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