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Field Service Engineer

Company: Mitsubishi Group
Location: Cypress
Posted on: September 16, 2021

Job Description:

Provide technical service and support to customers, including: MTBs, dealers, and end-users, via on-site service at customer facilities. Theyll be responsible for electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems (primarily CNC machines). Theyll also provide telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time. This team is responsible for diagnosing and troubleshooting equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer uptime. This person determine, order, and replace parts as necessary and present additional services to help accomplish their uptime goals - CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.

Field service experience

Experience in Computerized Numeric Controls (CNCs) products

Experience in motion controllers (AC and DC) and programmable logic controllers (PLCs)

Ability to travel 50-70% based on customer demand (provided with a company vehicle)

Strong verbal and written communication skills to communicate with and maintain effective relationships with customers

Electrical troubleshooting experience (if they have their BSEET or BSEE, their school experience works!)

Keywords: Mitsubishi Group, Cypress , Field Service Engineer, Other , Cypress, California

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