You dream of a great career with a great company - where you can
make an impact and help people. We dream of giving you the
opportunity to do just this. And with the incredible growth of our
business, it's a dream that definitely can come true. Already one
of the world's leading Healthcare companies, UnitedHealth Group is
restlessly pursuing new ways to operate our service centers,
improve our service levels and help people lead healthier lives. We
live for the opportunity to make a difference and right now, we are
living it up.
This opportunity is with one of our most exciting business
areas: Optum - a growing part of our family of companies that make
UnitedHealth Group a Fortune 10 leader.
Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions and
treatments; helping them to navigate the system, finance their
healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we
do it all with every action focused on our shared values of
Integrity, Compassion, Relationships, Innovation & Performance.
Turn on the news on any night of the week and you're likely to
hear about the changes that are sweeping through our health care
system. It's dramatic and each day presents a new set of
challenges. And that's where companies like UnitedHealthcare, part
of the UnitedHealth Group family of businesses, is taking the lead.
We see those challenges as opportunities, but we can't do it alone.
You'll play a leadership role in a high volume, focus and
performance driven call center where the goal is always to connect
with members and enhance the customer experience. Now you can take
advantage of some of the best training and tools in the world to
help serve our members.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to work our normal business hours of 8:00am
- 5:00pm. It may be necessary, given the business need, to work
occasional overtime or weekends.
- Responsible for 18 - 20 direct reports
- Responsible to Supervisor day to day activities for a call
center operations team (including but not limited to monitoring,
analyzing, improving as well as coaching, training, mentoring,
motivating a group of team members)
- Responsible to Lead and Develop People (Bring in the Right
Talent, Foster Teamwork and Collaboration, Drive Employee
Engagement, Develop People, Leverage Diversity and Inclusion, Learn
and Develop Self)
- Responsible to Deliver Value to caller (Optimize the caller
experience, including compassion and empathy along with effective
- Responsible to Communicate Effective (Communicate with Impact,
Present Effectively, Listen Actively, Influence and Negotiate)
- Responsible to Lead Change (Demonstrate Emotional Resilience,
Manage Change, Implement Innovative Solutions)
- Responsible to Drive Sound Decisions with High Quality of
Execution (Make Decisions to Drive Action, Communicate Clear
Direction, Manage Execution and Drive Operational Excellence)
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
- High School Diploma / GED (or higher)
- 5+ year of customer service experience or office
- 5+ years of call center experience (including knowledge of CMS,
VCC, IEX, WFM)
- 2+ years of team lead experience
- If you need to enter a work site for any reason, you will be
required to screen for symptoms using the ProtectWell mobile app,
Interactive Voice Response (i.e., entering your symptoms via phone
system) or similar UnitedHealth Group-approved symptom screener.
When in a UnitedHealth Group building, employees are required to
wear a mask in common areas. In addition, employees must comply
with any state and local masking orders
- Strong verbal and written communication skills
UnitedHealth Group is an essential business. The health and
safety of our team members is our highest priority, so we are
taking a science driven approach to slowly welcome and transition
some of our workforce back to the office with many safety protocols
in place. We continue to monitor and assess before we confirm the
return of each wave, paying specific attention to
geography-specific trends. We have taken steps to ensure the safety
of our 325,000 team members and their families, providing them with
resources and support as they continue to serve the members,
patients and customers who depend on us. You can learn more about
all we are doing to fight COVID-19 and support impacted communities
Careers with UnitedHealthcare. Let's talk about opportunity.
Start with a Fortune 6 organization that's serving more than 85
million people already and building the industry's singular
reputation for bold ideas and impeccable execution. Now, add your
energy, your passion for excellence, your near-obsession with
driving change for the better. Get the picture? UnitedHealthcare is
serving employers and individuals, states and communities, military
families and veterans where ever they're found across the globe. We
bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small
opportunity. It's where you can do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is
an Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: Customer Servuce, hiring immediately, Supervisor,
leader, hiring immediately, #rpo