Customer Service Representative
Company: Collabera
Location: Cypress
Posted on: January 12, 2021
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Job Description:
* Hours:* Training will be M-F 8am- 4:30pm MT for 3-4 weeks.*
After training, candidates must be available to work 1 weekend date
per week, hours either Sun- Thur or Tues- Sat between the hours of
5am- 10pm (8 hour shifts).* Candidates should possess a high level
of professionalism and customer service skills. This is a very
structured position responsible for answering incoming calls from
consumers who have questions about account balances, HSA's, card
activation, application status, Treasury guidelines and
regulations, and internal procedures. This role requires great
people skills as individuals work to help solve customer issues*
Primary Responsibilities:* Taking inbound calls from consumers
(40-50 calls a day - average 6 minute calls)* Handling and
researching issues over the phone* Utilizing the computer database
to verify and document information* Main Responsibilities of Call
Reps:* Providing customer service on spending accounts* Educate
customers on account* Benefits of account* When and how to use the
funds in the account* Registration* Enrolling or signing onto
website* Understanding online banking* How to navigate a bank
website in general* Helping customers with tax forms in general*
Updating accounts with general demographic information* General
Requirements:* 1 year of Customer Service experience analyzing and
solving customer's problems, 1 year of experience in anoffice
setting environment using the telephone and computer as the primary
instruments to perform job duties* An education level of at least a
High School Diploma or GED* Authorization to work in the United
States* Available to work 40 hours per week anytime within the
operating hours of the site* Familiarity with computer and Windows
PC applications, which includes the ability to learn new and
complex computer system applicationsRequired Qualifications:* Soft
Skills:* Ability to navigate a computer while on the phone* Ability
to multi-task, this includes ability to understand multiple
products and multiple levels of benefits within each product*
Ability to remain focused and productive each day though tasks may
be repetitive* Physical Requirements and Work Environment:*
Frequent speaking, listening using a headset, sitting, use of
hands/fingers across keyboard or mouse, handling other objects,
long periods working at a computer* Service center environment with
moderate noise level due to Representatives talking, computers,
printers, and floor activity.communication,computer,phone
Keywords: Collabera, Cypress , Customer Service Representative, Other , Cypress, California
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