Systems Administrator

Company: Multiquip Inc.
Location: Cypress
Posted on: June 16, 2022

Job Description:

Join our team as a Systems Administrator!
We are looking for a dedicated individual who is a team player with a positive attitude and can provide user and system support. Evaluates Helpdesk tickets and resolves per SLA. Software/Hardware evaluation, implementation and user training. Investigates and resolves problems related to deployed apps or other computer related issues. Maintains excellent customer service while providing technical assistance of the following duties but not limited to the following:
Responsibilities:

• Required Weekly Project/Product updates in Multiquip Project Management system
• Follows procedures of updating helpdesk systems, knowledge book, and driven to exceed SLAs and KPIs.
• SharePoint and O365 Admin support
• SysAid IT Helpdesk system upgrades and support
• Experience implementing servers, system deployments, upgrades and maintenance
• Provide prompt and professional service to internal and external customers
• Participates in designing, testing and debugging.
• Excels in documentation using OneNote and PowerPoint
• Works with others to develop alternative system and software designs
• Diagnoses and resolves networking problems, phone issues, and other IT infrastructure related problems
• Installs, configures, and tests workstations with supporting hardware, software, and networking components
• Maintains and supports routers, switches, firewalls, and network topology
• Calls software and hardware vendors to request service regarding defective products
• Tests software and hardware to evaluate ease of use and whether product will enhance user performance
• Writes software and hardware evaluation and recommendation for management review
• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems
• Analyzes and evaluates incident reports and makes recommendations to reduce helpdesk incident rate
• SQL Server knowledge, verify data and delete errored records
• EDI processing and flow - invoices and purchase orders
• Monitors files transfers via FTP, like incoming and outgoing EDI files
• Explains technical information to users via voicemail, IM (Instant Messaging), e-mail, or in-person
• Be a trusted advisor regarding technology trends and use of enterprise architectures to meet business objectives. Impart values that upholds trust & commitment
• Model the MQ Way to create ownership of a self-development journey. Support the work environment that everyone is proud to be a part of (strong culture)
• Outline objectives of the business plan, motivate and empower team members to accomplish the task at hand
• Prioritize and lead projects as they relate to the development and implementation of high-value or high-output technology initiatives
• Performs other duties as assigned
  Qualifications:
  • Bachelor's degree (B. A.) in Information Technology or related field; and 5+ years of related experience; or equivalent combination of education and experience.
  • Experience working with networking equipment such as routers, switches, firewalls.
  • Experience in SQL Server, EDI processing, XML files, FTP and SAP
  • VMWare and Meraki knowledge are a bonus
  • Excellent Communication Skills
  • Excellent problem solving skills; Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to read and interpret documents such as instructions and manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization.
    
    COVID Vaccine Requirement:Multiquip currently requires new employees to provide proof of receiving at least one dose of a COVID vaccine to begin employment. An accommodation will be provided to those who qualify for a medical or religious exemption.
    
    Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; use hands to handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Keywords: Multiquip Inc., Cypress , Systems Administrator, IT / Software / Systems , Cypress, California