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Network Engineer (VoIP) level II

Company: Prosum Inc.
Location: Cypress
Posted on: November 12, 2021

Job Description:

ESSENTIAL FUNCTIONS

Network Engineering - Knowledge of the architecture and topology of network, software, and hardware, including telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with other systems.

  • Assist the team with deployment, operations, and maintenance of VoIP technologies
  • Review existing technologies for vendor support and end-of-life information
  • Contribute to defining systems and creating architectures.
  • Contribute to designs, implementation, integrations, and testing of VoIP technologies.
  • Support the deployment, operations, and maintenance of VoIP systems.
  • Contribute to identifying migration path needs.
  • Technical Support - Ability to understand internal/external customer requirements and problem resolution techniques.
  • Demonstrate knowledge of routine techniques, skills, equipment, and procedures
  • Apply knowledge to identify and proactively responds to low complexity problems
  • Work to develop additional technical knowledge and skills
  • Administer, monitors and supports all aspects of the network environment
  • Troubleshoot and correct medium to high complexity problems that affect operation of the environment
  • Develop and maintain documentation of their assigned environment
  • Conducts analysis, prepares reports, and works on project implementation.
  • Provide support, troubleshoot, and configuration of SBC, switches, UC, and related technologies
  • Provide deployment and implementation services of Cisco Unified Communications solutions including Cisco UCS, Unified Communications Manager/CME, Unity Connection/Express, UCCX, Presence, Cisco Jabber, Expressway, WebEx and various IP and Video endpoints
  • Combine data, voice, and video traffic on a single network. Conduct analysis to ensure productivity improvement and functionality of mobility products associated with convergence. Perform complex technical analysis of Voice communication services utilizing IP devicesSUPPLEMENTAL DUTIES & RESPONSIBILITIES
    • Serve as technical liaison with vendors
    • Pursues training and development opportunities; strives to continuously build knowledge and skills
    • Assist personnel in other company departments to resolve technical and/or application issuesREQUIRED & PREFERRED QUALIFICATIONS
      • Bachelor' s Degree or equivalent work experience in a related field required
      • 5+ years' experience in engineering and supporting large, carrier grade, multisite network deployments required
      • 3+ years' experience with telecom/data carrier provisioning, billing, and troubleshooting procedures required
      • 2+ years of working experience with cisco unity, jabber, and contact center required
      • 2+ years of experience with deploying and supporting collaboration tools using integrated voice, video, and data architectures required
      • Mid-level experience with Cisco Unified Communications Manager (Version 10.x or higher) required
      • Functional knowledge of core networking concepts required
      • Working knowledge and experience in layer 2 switching protocols: VLAN, STP, and 802.1Q required
      • 5+ years' experience with switch translations, session management, session border controllers, SIP Lines/Trunks, and media gateways preferred
      • 5+ years' technical knowledge of PSTN, VoIP, T1/PRI, MPLS, and systems inter-connectivity preferred
      • 5+ years' technical knowledge in H.323, SIP, & MGCP preferred
      • 3+ years' experience with software vendors such as Micro-call, Calabrio, and Akkadians preferred
      • 3+ years' experience with current best practices in IT standards, principles, and security practices preferred
      • 3+ years' experience supporting a multi-facility environment preferred
      • Must be self-motivated and able to work independently, with minimal supervision and as part of a team
      • Familiar with database concepts and client/server concepts
      • Strong organizational skills and ability to multi-task in an enterprise business environment
      • Current CCNP and/or Voice certification preferred
      • Proficient technical documentation skills
      • Proficient Knowledge of TCP/IP, Ethernet technologies, IP routing, multicast, Unix/Linux systems, network security technologies and carrier network architectures
      • Basic knowledge working with Packet Analysis and network monitoring tools
      • Proficient hands-on technical knowledge in Cisco Unity and Call Center Express
      • Provide service to internal and external customers to satisfy their needs and expectations
      • Listen to concerns and resolve reported issues effectively and promptly
      • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the Service Now ticketing system
      • Commit to continuous improvement
      • Anticipate customer' s needs and move to effectively address issues
      • Establish relationship with customers providing education as appropriate
      • Deliver high quality solutions

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Keywords: Prosum Inc., Cypress , Network Engineer (VoIP) level II, IT / Software / Systems , Cypress, California

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