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Cloud Operations Team Manager

Company: Siemens
Location: Cypress
Posted on: June 16, 2022

Job Description:

Position OverviewThe Siemens PLM Innovation and Research
team is looking for a passionate Cloud Operations Manager to support the next
generation of PLM software products running in the cloud. As a key member Digital
Industries Software Organization, you will have the unique opportunity to drive
a team to shape, build, and operate the cloud infrastructure supporting SaaS product
offerings from Siemens while getting hands on experience integrating with many
Siemens PLM products.You will be part of a strong team in a
fast-paced, start-up like environment where agile development is embraced, and
innovation is encouraged. At Siemens, everyone can positively impact millions
of customers and you will be called on to identify and realize these
opportunities.Siemens is a high growth organization
working on many products and software changing the world. Be part of this
fantastic new opportunity and inspiring culture of relentless innovation
towards Ingenuity for Life.Responsibilities:The person in this role will be
responsible for directing and coordinating a Cloud Operations team by managing
the administration, uptime, performance, service level agreements, operational
plans, security and compliance, and incident response for Siemens cloud
services and apps in a multi-region, 24x7, mission-critical, enterprise
environment. Job tasks include:Manage the team operating the system infrastructure for
microservices and apps running in cloud test and production environments
following Agile Scrum and Lean style of managementMaintain operations policies & procedures; including security;
disaster recovery; monitoring and customer communicationsProvide high quality of service 24/7 to Siemens global customer
base; including proactive monitoring and response to support issues; monitor
customer satisfaction and optimize service delivery to ensure support level
agreementsEnsure cloud operations are performed to applicable legal and
regulatory requirementsManage and plan infrastructure & resource costs to defined
budgetsIdentify and implement cost savings opportunities through
automation and optimizing resource utilizationConducts security assessments, security authorizations, and
evaluations of applications and systems processing sensitive; and assesses
technology to ensure that security vulnerabilities are identified and
remediatedDevelops and maintains IT security documentation, including system
security plan, risk assessment, contingency plan, incident response plan, IT
security policies and procedures, etc.Monitor networking, firewalls, security policies, routing,
failover, HA/backup/restore, disaster recovery, cloud storage, security trends
and patches/updates, monitoring tools, scale testing and cloud application
deploymentDefine and implement ops reporting and support dashboards &
manage platform operations supportManage and develop automation to support zero-downtime
infrastructure changes across multiple globally distributed systems Define, implement, manage, and improve operational support
processesManage and participate in operational coverage amongst operation
team membersRequired Knowledge/Skills,
Education, and ExperienceBS/MS Computer Science; MIS or related field. MBA is a plus. -3+ years managing a cloud IT operations team, administrating and
managing Linux/Windows systems for production, test, and development
environments -Strong communication skills to work with leadership, commercial
teams and customersHighly organized and detail-oriented, with excellent, demonstrated
process management skills; project and goal orientedPersonable, approachable, and readily accepting of change; able to
work cohesively with a variety of talented individuals within the organizationPreferred Knowledge/Skills,
Education, and ExperienceManaging the operations infrastructure on Amazon Web Services
(AWS)AWS certified SysOps AdministratorStrong time management skills and the ability to be self-directedAbility to evaluate, troubleshoot, and follow-up on customer
issues as well as replicate and document for further escalationAbility to effectively prioritize and execute multiple tasks in a
high-pressure environment including during disaster recovery/crisis situationsAbility to keep up to date with trends in Cloud service delivery
and update department practices to remain competitiveExperience with Terraform, Terragrunt, CloudFormationAgile and DevOps process and mindsetQualified Applicants must be legally
authorized for employment in the United States. Qualified Applicants will not
require employer sponsored work authorization now or in the future for
employment in the United States.Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.#LI-PLM #LI-VS1Organization: Digital IndustriesCompany: Siemens Industry Software Inc.Experience Level: Experienced ProfessionalJob Type: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here.Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here.

Keywords: Siemens, Cypress , Cloud Operations Team Manager, Hospitality & Tourism , Cypress, California

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