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Growing Company looking for an enthusiastic Customer Service Rep

Company: AppleOne
Location: Cypress
Posted on: May 14, 2022

Job Description:

Cypress, Ca. Very stable union company looking to add a customer service representative to their team...This is NOT a Call Center.Handle all general telephone inquiries regarding Pension and correspondence in a timely, accurate, professional and caring manner. Calls are both inbound and outbound approx. 65-120 calls a day.Duties and Responsibilities:---Demonstrate appropriate customer care skills such as empathy, active listening, courtesy, politeness, helpfulness and the ability to facilitate problem resolution.---Take Participant/customer calls and provide accurate, satisfactory answers to their queries and concerns---De-escalate situations involving dissatisfied Participant/customers, offering patient assistance and support---Guide callers through troubleshooting, navigating mailings or following our processes---Handle all duties and assignments in a timely manner while acting with patience and care for Pensioners with a variety of preferences for communication style/approach.---Seek assistance from the appropriate sources to accurately resolve Participant issues.---Interact professionally and effectively with other members of the department, other Trust Fund staff, Local Benefit Representatives, and all others in the workplace.---Assist in maintaining a professional and productive work environment.---Perform other job related duties/special projects as assigned.Qualifications--- Prior customer service experience preferred.--- Experience with a wide variety of age groups preferred. patience, and ability to work across generations--- Working knowledge of pension terminology preferred.--- Bi-lingual Spanish preferred.Client looking to fill the position today.Pay is DOE AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.0-1 years

Keywords: AppleOne, Cypress , Growing Company looking for an enthusiastic Customer Service Rep, Hospitality & Tourism , Cypress, California

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