Customer Service Representative
Company: LEON CYCLE
Posted on: May 4, 2022
Leon Cycle is looking for an enthusiastic and personable
Customer Service Representative to join our team! With expansions
beginning already throughout US & Canada, we are looking for
service centric individuals to help us provide exceptional service
over phone and email.
This role will start off remote and potentially move to hybrid once
we have our office space in Santa Ana, CA
Responds to customer inquiries regarding online orders.
Assists customers with online purchases, product inquires,
promotions, returns, exchanges, replacements, and
Ensures prompt and proper resolution of customer queries by
providing additional information or escalating/engaging others in
the organization to provide a solution according to defined
Documents customer problems and inputs in computer system.
Communicates with coworkers and customers on a daily basis via
phone and email.
Builds and develops strong and lasting customer relationships.
Researches root causes for under delivering to customer expectation
and devise and execute action plans to resolve re-occurring
Researches and develops opportunities for cost savings, increased
sales, process improvements, and customer engagement.
Attend marketing, new product development and eCommerce meetings as
Maintains product and service knowledge for problem resolution and
Other duties as assigned
2-3 years customer service work experience
Bilingual in French preferred
Strong computer skills
Good verbal and written communication skills
Good analytical problem-solving skills
Self-disciplined, perceptive, and proactive
Action and service oriented - can demonstrate initiative and a
friendly, "can do" attitude.
High School diploma
What we offer
Hybrid working schedule
Generous benefits plan that start date of hire
Employee discounts to our e bikes, accessories, and more!
Growth opportunities and development as we continue growing
About Leon Cycle
Leon Cycle is an e-bike business that was established in Germany in
2014 and has since developed business operations in over 10
countries across Europe, North America and APAC. Leon Cycle offers
a range of e-bike models from mountain bikes, folding e-bikes, and
trekking e-bikes. Our range of products are sold via both our own
online website as well as E-Commerce platforms and via our dealers
and our own retail stores worldwide.
Leon Cycle is an equal opportunity employer committed to diversity
and inclusion. We are pleased to consider all qualified applicants
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability,
protected veterans status, Aboriginal/Native American status or any
other legally-protected factors. Disability-related accommodations
in accordance with the Accessible American Act during the
application process are available upon request.
Keywords: LEON CYCLE, Cypress , Customer Service Representative, Hospitality & Tourism , Cypress, California
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