Director, Merchandise, Games & Extra Charge
Company: Knott's Berry Farm
Location: Buena Park
Posted on: April 17, 2024
Job Description:
Overview:Accountable for the overall operational success of the
Merchandise Division, which consists of the Retail, Games, and
Extra Charge Departments. Collaborates with Corporate Resale on the
Division's strategic direction in accordance with the overall goals
of Cedar Fair and the Park. -Salary Details: $138,470 -
$178,030/yr. based on experience. -
Responsibilities:
- Develops a business plan with goals and objectives that are
necessary for the Division's success. Regularly monitors the goals'
progress and makes changes as necessary to take advantage of
opportunities and reduce risks. Financial, guest-service, and
associate experience goals are all included in the business plan
and are in line with the overall site objectives and with the
Corporate Retail, Games and Extra Charge division. Develops and
manages overall P&L annually and day-to-day.
- Oversees the department management's hiring, development, and
leadership. Manages performance concerns with direct reports, deals
with disciplinary issues, contributes significantly to decisions
about promotion, demotion, and termination, and examines, revises,
and approves department staff performance evaluations.
- Partners with Corporate Merchandise Buyers team to ensure that
inventory management, quality control, brand integrity, vendor
selection, and product development are carried out at the highest
possible level and in accordance with legal, ethical, and policy
requirements.
- Implements and ensures Cedar Fair customer service standards
apply to every aspect of the operations of the division, including
location appearance, product presentation, services provided,
contacts with guests, and return and refund procedures.
- Works with corporate partners to develop and execute a pricing,
product and operating plan that leverages the resources of the
entire enterprise to maximize effectiveness.
- Takes action to ensure that the division is compliant with all
local, state, and federal agency laws and regulations. This
includes, but is not limited to the OC Heath Department, gaming
regulatory agencies, product safety and liability regulations.
- Develops, puts into practice, and manages safety processes and
policies that abide by all housekeeping and safety requirements set
by Knott's, Cedar Fair and regulatory bodies. Addresses safety
concerns and provide personnel with the necessary training to
encourage a safe and clean workplace.
- In collaboration with the Corporate Retail, Games and Extra
Charge division, continuously creates and improves a long-term
vision for the division that enables suggested capital expenditure
and efficient resource allocation. Leads all approved capital
projects through execution.
Qualifications:
- Bachelor's degree required, with an emphasis in Business
preferred.
- Strong retail background managing a multi-unit operation
preferably in a Theme Park environment. Retail buying experience to
include hard and soft goods. - Games Management experience.
- Prior working knowledge with Warehouse / logistics experience
preferred.
- Approximately 5% of travel required.
- At least 7-10 years prior experience -directing leaders with
functional area responsibilities and to undertake the following
employment actions including hiring, termination, corrective action
and performance reviews.
- Have a valid California Driver's License.
- Ability to pass a mandatory (or random) drug test, per Company
-policy, unless prohibited -by state or provincial law.
- Ability to pass a background check, if 18 years of age or
older, which may include, but is not limited to, credit, criminal,
DMV, previous employment, education and personal references, per
Company -policy, unless prohibited by federal, state, or provincial
law.
- Must be able to work nights, weekends, and holiday periods to
meet business needs. - -#LI-KB1
Keywords: Knott's Berry Farm, Cypress , Director, Merchandise, Games & Extra Charge, Executive , Buena Park, California
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