Vice President, Account Management - Cypress, CA

Company: UnitedHealth Group
Location: Cypress
Posted on: August 5, 2022

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) The Vice President, Account Management is responsible for the overall implementation and strategic management of the Public Sector book of business in California as well as the implementation, maintenance, growth, client satisfaction and the strategic direction of assigned accounts. This role will also oversee an account management team of 20 employees. Primary Responsibilities:

• Manage the implementation process for select Public Sector sold accounts
• Own the customer relationship entirely and facilitate high level contacts and decision makers
• Manage customer specific initiatives, which deliver value added services through the execution of client specific business plans
• Specific focus on Public Sector complexities and dynamics is essential
• Coordinate and influence superior customer service delivery by developing and maintaining strong intercompany relationships
• Develop and monitor client financial performance including renewal planning, negotiation and profitability levels
• Consistently exceeds objectives for profitability and persistency
• Recognized as a subject matter expert for products, service and technology aspects
• Establish and maintain strong and appropriate relationships with customers and consultants
• Demonstrate communication and open enrollment expertise
• Provide feedback to management and others to facilitate best practices on Public Sector issues
• Maintain a high level of healthcare industry knowledge as well as customer's industry You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • Bachelor's degree or equivalent experience in related field
  • Sales insurance license maintained by law
  • 10+ years of account management or related experience with 5+ years focused on large, complex, multi-site accounts
  • Management experience
  • Working knowledge of UHC's portfolio of products, marketing and managed care knowledge
  • Working knowledge of Public Sector, Labor and Union based protocols
  • Working knowledge of business planning and financial/underwriting acumen
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation Preferred Qualifications:
    • Excellent communications and interpersonal skills (internal/external)
    • Solid influence, collaboration and listening skills.
    • Proven ability to navigate an often ambiguous and complex organization to resolve customer issues.
    • Solid negotiation and leadership skills.
    • Capability to create a strategic vision and plan its implementation.
    • Excellent verbal, written and presentation skills with the ability to create and deliver convincing arguments covering a broad range of complex issues
    • Customer-focused; able to work with employers, consumers, consultants, brokers.
    • Ability to manage complex relationships between customers and/or consultants and internal company resources. To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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