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Senior Product Manager, HBA People Enablement - Telecommute

Company: UnitedHealth Group
Location: Cypress
Posted on: June 21, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm) - -With the recent acquisition of ConnectYourCare (CYC) Optum Financial now serves 8M+ health benefit accounts and $18B+ in assets across multiple platforms and portals. As part of our HBA (Health Benefits Accounts) strategy, we will create a single consumer and team member experience, marrying the strength and stability of Optum's legacy platform with the agility and configurability of the CYC platform. This unified experience will result in a single website, single mobile app, and single sign-in process for our customers - -greatly simplifying how they manage, save, and pay for the cost of care. -As we bring these businesses and underlying platforms together, we must focus equally on serving our consumers today and building for the future. As such, we are seeking a Senior Product Manager responsible for leading the management of tools utilized by our contact centers to service HBA consumers with a focus on making it easier for our team members to take care of the consumer. -This role will develop, define, and execute the consolidation and enhancement of multiple tools including but not limited to Salesforce ACET, OMNI, and AWD. -We are excited about our future and ongoing work to improve client, consumer, provider, and employee experiences that make it simple, easy, and affordable for consumers to meet their health care and financial needs. -You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. -Primary Responsibilities: -

  • Responsible for leading the effort to ensure that call center team members have the tools and resources required to provide superior customer service -
  • Take a lead role with product peers and cross-organizational stakeholders, including limited interaction with executive leadership, on strategic priorities. Translate strategic priorities into actionable development plans
  • Ownership of product and business requirement documentation to drive product and feature development in alignment with call center leadership -
  • Develop and nurture relationships with an array of internal and external stakeholders
  • Ownership of moderately complex projects, business analysis, and quality improvement tasks across call center teams in various locations
  • Develop a roadmap and guide through the product lifecycle of strategy, Metrics alignment, definition/requirements, delivery/development, and go-to-market -
  • Lead partnership with product peers and technology delivery teams on the creation of requirements and ensure business vision is being accurately implemented and meets product requirements. Ensure solutions are delivered on time and on budget, including identifying and resolving risks and issuesYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • Undergraduate degree
    • 4+ years of experience in a product management role
    • 4+ years of experience working with virtual teams
    • Experience working in a call center environment
    • Experience working with scrum teams in an Agile framework
    • Proven ability to build relationships cross-functionally and lead toward common goals
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodationPreferred Qualifications:
      • 2+ years of experience working in a call center environment
      • 2+ years of healthcare industry experience
      • 1+ years of financial services experience including HSA/FSA products
      • Solid knowledge of Optum & UnitedHealth GroupTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employmentCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/AffirmativSe Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by -law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Cypress , Senior Product Manager, HBA People Enablement - Telecommute, Executive , Cypress, California

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