Customer Service Manager
Company: OK International, a Dover Company
Posted on: May 14, 2022
The Customer Service Manager will manage Inside Sales, Customer
Service/Order Entry, and Technical Support. The manager is
responsible for ensuring that customers are supported, retained,
satisfied, and that their orders are processed in an accurate,
timely, and efficient manner. The Customer Relations Manager will
also be responsible for driving outbound sales activities designed
to uncover new opportunities and qualify incoming leads.
Manager to be the bridge that drives communication between Sales,
Marketing, and Operations towards common goals.
Oversee internal systems to ensure accuracy and efficiency in sales
order bookings and customer shipments.
Establish uniform correspondence procedures and style practices
that benefit the customer.
Work with marketing teams to implement procedures and processes to
grow the volume and quality of incoming leads.
Manager will train team on processes to qualify leads, uncover new
accounts and opportunities, as well as close on the sale of
Manage, develop, and implement processes and goals for outbound
sales activities targeted directly to the end user.
Oversee the OK International Technical Support department to ensure
the processes and policies are designed to meet and exceed the
Manage field service support team on all OK International products.
Ensure appropriately trained engineers are available to address
customer needs via phone support and customer site visits.
Review and coordinate sales channel promotions, programs, and
account activities with Sales Channel Manager and Marketing on a
Forecast, formulate, and manage department budget.
EDUCATION & WORK EXPERIENCE REQUIREMENTS
Bachelor's degree in Business Administration or Communications is
5+ years of experience in Inside Sales and Customer Service
Experience in selling in a manufacturing and distribution
Experience working with ERP & CRM systems. Support system
enhancements and improvements.
Ability to champion individual customer's needs while balancing
supply chain and manufacturing capability.
Ability to create positive customer perception while facilitating
fairness to the broader customer base.
A proven record of growing sales via an inside sales
Proficiency in the Microsoft Business suite, and ability to learn
new computer programs.
Ability to demonstrate professionalism and good judgment in a
rapidly changing, fast-paced team environment.
Ability to multitask and coordinate multiple and often conflicting
Maintains an outgoing, positive, friendly, and customer-focused
Strong written and oral communications skills required.
Keywords: OK International, a Dover Company, Cypress , Customer Service Manager, Executive , Cypress, California
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