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Network Engineer (VoIP/CUCM) SO CAL ONLY

Company: Prosum
Location: Cypress
Posted on: April 30, 2021

Job Description:

ESSENTIAL FUNCTIONS Network Engineering - Knowledge of the architecture and topology of network, software, and hardware, including telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with other systems. Assist the team with deployment, operations, and maintenance of VoIP technologies Review existing technologies for vendor support and end-of-life information Contribute to defining systems and creating architectures. Contribute to designs, implementation, integrations, and testing of VoIP technologies. Support the deployment, operations, and maintenance of VoIP systems. Contribute to identifying migration path needs. Technical Support - Ability to understand internalexternal customer requirements and problem resolution techniques. Demonstrate knowledge of routine techniques, skills, equipment, and procedures Apply knowledge to identify and proactively responds to low complexity problems Work to develop additional technical knowledge and skills Administer, monitors and supports all aspects of the network environment Troubleshoot and correct medium to high complexity problems that affect operation of the environment Develop and maintain documentation of their assigned environment Conducts analysis, prepares reports, and works on project implementation. Provide support, troubleshoot, and configuration of SBC, switches, UC, and related technologies Provide deployment and implementation services of Cisco Unified Communications solutions including Cisco UCS, Unified Communications ManagerCME, Unity ConnectionExpress, UCCX, Presence, Cisco Jabber, Expressway, WebEx and various IP and Video endpoints Combine data, voice, and video traffic on a single network. Conduct analysis to ensure productivity improvement and functionality of mobility products associated with convergence. Perform complex technical analysis of Voice communication services utilizing IP devices SUPPLEMENTAL DUTIES RESPONSIBILITIES Serve as technical liaison with vendors Pursues training and development opportunities strives to continuously build knowledge and skills Assist personnel in other company departments to resolve technical andor application issues REQUIRED PREFERRED QUALIFICATIONS Bachelorrsquos Degree or equivalent work experience in a related field required 5 yearsrsquo experience in engineering and supporting large, carrier grade, multisite network deployments required 3 yearsrsquo experience with telecomdata carrier provisioning, billing, and troubleshooting procedures required 2 years of working experience with cisco unity, jabber, and contact center required 2 years of experience with deploying and supporting collaboration tools using integrated voice, video, and data architectures required Mid-level experience with Cisco Unified Communications Manager (Version 10.x or higher) required Functional knowledge of core networking concepts required Working knowledge and experience in layer 2 switching protocols VLAN, STP, and 802.1Q required 5 yearsrsquo experience with switch translations, session management, session border controllers, SIP LinesTrunks, and media gateways preferred 5 yearsrsquo technical knowledge of PSTN, VoIP, T1PRI, MPLS, and systems inter-connectivity preferred 5 yearsrsquo technical knowledge in H.323, SIP, MGoogle Cloud Platform preferred 3 yearsrsquo experience with software vendors such as Micro-call, Calabrio, and Akkadians preferred 3 yearsrsquo experience with current best practices in IT standards, principles, and security practices preferred 3 yearsrsquo experience supporting a multi-facility environment preferred Must be self-motivated and able to work independently, with minimal supervision and as part of a team Familiar with database concepts and clientserver concepts Strong organizational skills and ability to multi-task in an enterprise business environment Current CCNP andor Voice certification preferred Proficient technical documentation skills Proficient Knowledge of TCPIP, Ethernet technologies, IP routing, multicast, UnixLinux systems, network security technologies and carrier network architectures Basic knowledge working with Packet Analysis and network monitoring tools Proficient hands-on technical knowledge in Cisco Unity and Call Center Express Provide service to internal and external customers to satisfy their needs and expectations Listen to concerns and resolve reported issues effectively and promptly Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the Service Now ticketing system

Keywords: Prosum, Cypress , Network Engineer (VoIP/CUCM) SO CAL ONLY, Engineering , Cypress, California

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