Customer Service Representative
Company: Allstate - Ronald Sosa
Location: West Covina
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Our office is expanding and we
are looking to hire the right individual to join our outstanding
customer service team. We are currently seeking to fulfill a
full-time position. Our Customer Service Representative will be
responsible for providing exceptional customer service to our
current clients and new prospects, processing policy change
requests, maintain knowledge of our products, and answer any
questions our clients may have. Bilingual in Spanish is required.
Insurance industry or office experience and knowledge is not
required but would be a greater benefit relating to customers in
the beginning for this position. Benefits Annual Base Salary
Commission Paid Time Off (PTO) Career Growth Opportunities
Retirement Plan Evenings Off Mon-Fri Schedule Hands on Training
Responsibilities Develop ongoing networking relationships with Real
Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers,
etc. Process customer policy change requests. Secure Documents from
customers. Handle incoming calls from customers. Document each
customer contact. Take premium payments from customers. Ask each
customer for referrals and explain our referral program. Verify
phone numbers, addresses and email addresses with each customer
contact and update customer information. Be outstanding at
relationship building. Responds to all inquiries, cancellation
requests, and sales requests within a specified timeframe.
Requirements Bilingual in Spanish Must be licensed or get licensed
within 2 months. Possess an upbeat, positive and enthusiastic
attitude. Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up. Must have
ability to multi-task. A Property & Casualty license is preferred
but will train good individual. Must be highly self-motivated.
Excellent Spelling and Grammar skills. Great Customer Service
Skills. Be equipped with great listening and closing skills.
Keywords: Allstate - Ronald Sosa, Cypress , Customer Service Representative, Customer Service & Call Center , West Covina, California
