Customer Service Admin

Company: Hitachi
Location: Cypress
Posted on: May 27, 2023

Job Description:

Description

This is the entry level job for you if you enjoy the following.

Learning something new every day. Building long lasting relationships. Getting technical and operating new systems and interfaces. Working as a team to find appropriate business solutions. Getting your foot in the door to work for a world renown company with unlimited possibilities

Job Description
The Account Administrator/Analyst position is an entry-level position based in Cypress, CA. You will be trained to become a master of our Hitachi Astemo system interfaces and processes. Once trained you will be given a set of accounts to manage and build long lasting relationships. You will be responsible for complete account management which would include but not limited to; communication via email platform, receive, process, and confirm customer orders, inventory management, shipment scheduling, system setup and maintenance, EDI support, attending customer calls/meetings, resolving customer complaints and processing customer returns. Other duties as assigned.

Essential Functions

• Email platform communication
• Build and maintain relationships.
• Attend customer calls and meetings.
• System set-ups; updating and maintaining all appropriate files within the current company systems/software, including Customer/Destination, Parts, Price (Hitachi and Customers' systems such as Customer Portals and interfaces, etc.)
• Customer communication, including Customer destination screening, and supplier conference support.
• Receive, analyze, and process all orders from customers (EDI, non-EDI) facilitating delivery, including inventory allocation, shipment scheduling, and invoicing.
• Maintain acceptable customer ratings, determining countermeasures for delivery, and reporting ratings and findings to Quality Assurance.
• Maintain close contact with customers regarding immediate and long-range needs to support Production Control forecast and facilitate information flow from Customer.
• Support all business objectives of the company by aligning activities with the organizational goals and objectives.
• Be a team player. Requirements
  • Excellent verbal/written/communication skills.
  • Excellent documentation skills.
  • Excellent organizational skills.
  • Demonstrate the willingness to learn and adapt.
  • Intermediate MS Excel Skills (LookUps, Pivot Tables, general functions, simple macros, etc.).
  • Computer/Software Literate (Tech Savvy).
  • Ability to train others.
    
    Qualifications:
    
    Education: Must possess a High School Diploma. Bachelor's degree is preferred.
    
    Experience: 3 -5 years prior related experience, preferably in an automotive industry setting
    
    Additionally, the ability to work independently with minimal direction is required as are strong verbal and written communication skills.
    
    Supervisory Responsibilities: N/A
    
    Working Conditions:
    
    Physical Demands: Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 25 pounds. Ability to work flexible hours based on need (communication with other facilities outside the US may be required).
    
    Travel: Domestic and international travel may be required as needed.
    
    Work Environment: Working in an office environment, with exposure to customer site locations; as well as manufacturing and warehouse locations. Since we only hire the best and want to maintain a safe and pleasant work environment for all, final candidates are subject to drug screen and background checks. Hitachi is an Equal Opportunity Employer (M/F/D/V).
    
    Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
    
    If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected] Queries other than accommodation requests will not be responded to.
    
    Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
    
    If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected]. Queries other than accommodation requests will not be responded to.

Keywords: Hitachi, Cypress , Customer Service Admin, Administration, Clerical , Cypress, California