Entry Level CSR/Data Entry Clerk

Company: Aston Carter
Location: Cypress
Posted on: June 24, 2022

Job Description:

Description:

CUSTOMER SERVICE REPS

- Consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily).

- Ask appropriate questions to identify the root cause of calls to generate effective solutions for customers while effectively resolving conflicts.

- Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.

- Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects

FUNDERS / DATA ENTRY

- Process new loans, change of status on loans, and close out loans

EARLY COLLECTIONS REPS (ECARS)

- Contact customers 5-29 days past due on car payment(s) and work to resolve delinquency.

- Handle inbound/outbound calls daily (150+)

- Use customer service skills to determine customer's reason for delinquency and offer appropriate solution based on customer's situation

- Negotiate payment arrangements on past due accounts

- Conduct minimal skip tracing necessary to prepare account for next level of collections (more of a customer service reminder call on a late payment than hard core skip tracing)

Additional Skills & Qualifications:

MUST HAVE

- Call Center

NICE TO HAVE

- Associates or Bachelor's Degree

- Collections

- Bilingual (Spanish, Korean, or Mandarin)

- Negotiations

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Cypress , Entry Level CSR/Data Entry Clerk, Administration, Clerical , Cypress, California