Adecco is assisting a well-known, stable health care company in
their search for several Customer Service Representative - Call
Center in Cypress, CA. We are looking for customer-focused
associates with great communication skills. This is a great
opportunity to get your foot in the door at a stable and profitable
company. While we cannot promise permanent employment, this company
has a history of hiring the best of the best of the contract
associates. Apply Now if you meet the requirements below!
A flexible schedule is required for this position. MUST BE ABLE TO
WORK ANY SHIFT BETWEEN 6:55am-6pm, including holidays and weekends.
PLEASE ONLY APPLY IF YOU ARE ABLE TO WORK THESE HOURS.
Responsibiliteis for the Customer Service Representative - Call
- Answer incoming calls; assists customers/pharmacies/physicians
with orders and reorders, benefit eligibility questions and
prescription status inquiries
- Escalate drug related calls to appropriate pharmacist
- Assist pharmacies and members on all issues related to processing
of pharmacy claims
- Determine appropriateness of overriding pharmacy claims edits and
- Coordinate internal resolution of claims exceptions and other
- Initiate correspondence with members regarding claims rejections
and other benefit interpretation
- Make outbound calls on prescriptions withhold orders and payment
- May also assist in logging in of new prescription orders
- Educate customers on benefits, use of plan, formulary, premiums
and status of orders, claims or inquiries
Customer Service Representative - Call Center qualifications
- Customer Service experience preferred - Call Center and Health
Care experience is a plus
- Position is in a call center environment handling approx. 100
calls per day
- Must be computer savvy and be able to toggle between several
- Will be talking to customers while typing comments in the system
for each call
- Must be patient, caring, and have good communication skills
There is a Quality Assurance program in place that all contractors
are monitored on.
If you are interested in this Customer Service Representative -
Call Center job opportunity Apply Now! At this time, we kindly
request no phone calls be made to the local branch.