CypressRecruiter Since 2001
the smart solution for Cypress jobs

Customer Service Representative - Call Center

Location: Cypress
Posted on: March 18, 2020

Job Description:

Adecco is assisting a well-known, stable health care company in their search for several Customer Service Representative - Call Center in Cypress, CA. We are looking for customer-focused associates with great communication skills. This is a great opportunity to get your foot in the door at a stable and profitable company. While we cannot promise permanent employment, this company has a history of hiring the best of the best of the contract associates. Apply Now if you meet the requirements below!




A flexible schedule is required for this position. MUST BE ABLE TO WORK ANY SHIFT BETWEEN 6:55am-6pm, including holidays and weekends. PLEASE ONLY APPLY IF YOU ARE ABLE TO WORK THESE HOURS.




Responsibiliteis for the Customer Service Representative - Call Center include:



- Answer incoming calls; assists customers/pharmacies/physicians with orders and reorders, benefit eligibility questions and prescription status inquiries


- Escalate drug related calls to appropriate pharmacist


- Assist pharmacies and members on all issues related to processing of pharmacy claims


- Determine appropriateness of overriding pharmacy claims edits and error messages


- Coordinate internal resolution of claims exceptions and other issues


- Initiate correspondence with members regarding claims rejections and other benefit interpretation


- Make outbound calls on prescriptions withhold orders and payment issues


- May also assist in logging in of new prescription orders


- Educate customers on benefits, use of plan, formulary, premiums and status of orders, claims or inquiries



Customer Service Representative - Call Center qualifications are:



- Customer Service experience preferred - Call Center and Health Care experience is a plus


- Position is in a call center environment handling approx. 100 calls per day


- Must be computer savvy and be able to toggle between several software programs


- Will be talking to customers while typing comments in the system for each call


- Must be patient, caring, and have good communication skills



There is a Quality Assurance program in place that all contractors are monitored on.



If you are interested in this Customer Service Representative - Call Center job opportunity Apply Now! At this time, we kindly request no phone calls be made to the local branch.

Keywords: , Cypress , Customer Service Representative - Call Center, Administration, Clerical , Cypress, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Administration, Clerical Jobs


Seeking Health Care Associates to Start a HOME OFFICE POSITION!!
Description: Leading Health Care and Dental Benefits Discount Company is seeking Health Representatives that
Company: Living Healthy
Location: Los Angeles
Posted on: 04/9/2020

Siebel Admin
Description: Siebel Upgrade
Company: DEEGIT, INC.
Location: Cypress
Posted on: 04/9/2020

Front Office Manager OEM
Description: Checking people in and out. It---s a no brainer, right Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire (more...)
Company: Interstate Hotels & Resorts
Location: Riverside
Posted on: 04/9/2020


Webmethods Admin
Description: Webmethods Admin br br Burbank, CA br br Contract br br JD: br br Experience in software AG WebMethods Intergration Server, Universal
Company: W3Global
Location: Burbank
Posted on: 04/9/2020

Senior Administrative Assistant- Claims
Description: Job DescriptionJoin the Clean Energy Revolution br br Become a Senior Administrative Assistant in the Claims Department at Southern California Edison SCE and build a better tomorrow. In this job, (more...)
Company: Southern California Edison
Location: Rosemead
Posted on: 04/9/2020

Security Officer Office Building
Description: Full Time Shift - 14.50/Hr Allied Universal is seeking the position of Professional Security Officer. Our Security Officers embrace our company's core values. Be sure to visit Jobs.AUS.comfor all of (more...)
Company: U.S. Security Associates, Inc
Location: Costa Mesa
Posted on: 04/10/2020

Mover I, Commercial Office Moving
Description: Attention: COVID-19 Update br br In response to the COVID-19 pandemic Corovan is taking measures to assure the continued safety of our employees, prospective employees and the clients we serve. As (more...)
Company: Corovan
Location: North Hollywood
Posted on: 04/9/2020

Data Entry Clerk / Data Entry Operator II #20-90
Description: Salary: br br Published Job Title: br br Data Entry Clerk / Data Entry Operator II br br Requisition:: br br 20-90 br br Worksite:: br br USCIS br br Position Schedule:: br (more...)
Company: Forfeiture Support Associates
Location: Los Angeles
Posted on: 04/9/2020

Making Money From Your Home Office
Description: Health and Dental Benefits Discount Company is expanding new markets and is seeking Benefits Specialist and Recruiters
Company: Living Healthy
Location: Los Angeles
Posted on: 04/9/2020

Medical Receptionist Full Time Burbank
Description: Experienced Medical Receptionists Front Office --WantedPosition is for our Burbank Derm officePosition Requirements for our MEDICAL RECEPTIONIST position: li You will work Monday - Friday shifts, usually (more...)
Company: Skin and Beauty Center
Location: Burbank
Posted on: 04/9/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Cypress RSS job feeds