Patient Financial Navigator II

Company: Ursus, Inc.
Location: Cypress
Posted on: May 24, 2023

Job Description:

JOB TITLE: Patient Financial Navigator II

LOCATION: Fully Remote

DURATION: 6+ Contract to hire

PAY RATE: $43-$48/Hour


SUMMARY:

Our Client, a leading Digital Healthcare Company, is seeking a Patient Financial Navigator to join their team.



The role of the Patient Financial Navigator is to provide an outstanding call experience to patients and providers. A Patient Financial Navigator investigates patient insurance, benefit coverage, and estimates out-of-pocket costs, as well as navigates patients through financial responsibilities and payment options/relief.

RESPONSIBILITIES:

• 
  
• Answering inbound calls of our Advocacy Call Center
  
• Make outbound phone calls to patients to review out-of-pocket costs and discuss payment options
  
• Update records with the complete patient and insurance information
  
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
  
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
  
• Document in Salesforce all details surrounding patient's healthcare benefit coverage and recommend appropriate payment options, if needed.
  
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
  
• Other duties as assigned
  
  
  QUALIFICATIONS:
  
  
  • 
    
  • 2-3 years of experience providing patient communications and financial counseling for a healthcare provider, preferably in a call center environment
    
  • Excellent communication and customer service skills with a focus on assisting patients in a healthcare environment
    
  • High school diploma required. Bachelor's Degree or relevant experience in healthcare preferred
    Self-awareness to find creative solutions to remote challenges
    Experience with Customer Relationship Management software; preferred
    Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment.
    Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures
    
    
    
    
    
    
    
    
    IND123
    

Keywords: Ursus, Inc., Cypress , Patient Financial Navigator II, Accounting, Auditing , Cypress, California